IT Support Administrator (O365)
Job Posting for IT Support Administrator (O365) at Advantage Technical
This is an onsite position in West Palm Beach, FL and is permanent from day one with a target salary in the 55K range.
Junior or entry level type candidates with excellent customer service skills are preferred.
Position Duties and Responsibilities:
* Monitoring and helping triage outstanding system tickets and working closely with our Managed Service Provider.
* Maintain a high level of availability for all Office 365 services, including email, SharePoint, OneDrive, and Teams.
* Monitor service health and performance and take proactive measures to prevent or mitigate issues.
* Manage user accounts, licenses, and permissions in accordance with company policies.
* Configure and manage security settings and compliance features to protect data and ensure regulatory compliance.
* Perform regular backups of data and systems and develop and test disaster recovery plans.
* Stay up to date on new features and capabilities, and plan and execute upgrades and migrations as needed.
* Collaborate with other IT teams to troubleshoot and resolve technical issues.
* Provide Tier 2 and 3 support for end users experiencing problems with Office 365 applications and services.
* Write and maintain documentation for procedures, processes, and configurations.
* Train and support end users on the use of Office 365 applications and features.
* Conduct research and make recommendations on new products and solutions to improve productivity and efficiency.
* Monitor trends and developments in the Office 365 ecosystem and keep abreast of changes in the competitive landscape.
Major Systems Used:
* Office 365 suite on Windows and Mac.
* Azure & AWS
* Salesforce
* HPE Simplivity
* Custom applications
Helpful Skills:
* Technical Skills- software and hardware knowledge, networking, troubleshooting and automation.
* Communication Skills- Effective communication with different personalities across the entire organization.
* Problem Solving Skills- Troubleshooting technical issues, resolving conflicts, and working with management regarding any security issues.
* Organizational Skills- Managing user accounts, maintaining software and hardware, monitoring security and ensuring the smooth operation of the entire system.
* Leadership Skills- you may be responsible for training other administrators, managers or other employees on how to use the software and tools provided by the company.
Education/Experience:
* Bachelor's degree in computer science, information technology, or related field.
* 2 years' experience in an IT support position.
* Proficient in Microsoft Office 365 applications and tools.
* Experience with Active Directory and Group Policy Management.
* Experience managing Exchange Online, SharePoint Online, and Teams.
* Ability to troubleshoot technical issues and provide resolution.
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About Advantage TechnicalWith company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit .
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
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