GSR

Description

Are you…

A. Interested in working in the healthcare field, passionate about helping and caring for people?

B. Interested in experiencing firsthand dynamics of working in an emergency department?

C. Looking to join an awesome team and gain unmatched hands-on healthcare experience?

Our mission here at Healthpark is to operate in excellence in an effort to leave a positive lasting impression, while advocating for an exceptional patient experience. We bring customer service to the forefront of healthcare and systematically fill non-clinical gaps in the emergency department. As a team we work together to build meaningful relationships between our patients and families, fellow colleagues and clinical staff members. Our focus is to provide meaningful patient facing advocacy, quality rounding and visitor navigation. The vision of our team is to impact the patient experience; one patient at a time, while creating a positive environment. Our desire is to show everyone that they have “an inside man” that will advocate on their behalf as they receive care. Our aim is to create an atmosphere that achieves our client’s brand promise that “we are right here with you” ushering in comfort and compassionate care. You’ll be on the “front line” of the medical field, seeing the world through the eyes of our community’s top healthcare heroes while interacting with people from all facets of life. As an integral member of the care team, you’ll act as your patient’s advocate while they are under your direct supervision. Most importantly, you’ll make a difference in people’s lives and be a part of the future of healthcare.

Requirements

As a GSR you will:

Provide advanced support to patients and clinical staff

Offer quality customer service etiquette

Must have a passion for people and a desire to grow

Must be accountable and be willing to take constructive criticism

Adaptive with the ability to multitask and prioritize

Ability to move about and willing to work in a hospital environment

Must be communicative and observant

Ensures hospital and community resources are utilized to address patient/family needs

Maintain a positive and professional demeanor toward patients, visitors, families, and co-workers

Provide emotional and social support to patients and clinical staff

Ensures family visitation in the emergency department by adhering to policy and procedure

Ability to work in a stressful and fast-paced environment

Document daily log of patient and visitor assistance

Respect patient's confidentiality

Ensures a safe, secure environment for patients and families in the waiting area

Inform supervisor of any patient visitor issues or concerns

Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices

Ensures a caring, compassionate environment for patients and families

Assists patients and families by facilitating communications with nursing and medical staff regarding patient/family needs

Facilitates visitation navigation in collaboration with the visitor managers and medical staff

Use appropriate resources and referral services to address patient/family needs