Office Assistant I

Advarra provides integrated solutions that safeguard trial participants, empower clinical sites, ensure compliance, and optimize research performance. Connecting the clinical research ecosystem, Advarra delivers solutions through a site-centric approach that unifies and accelerates the drug development lifecycle, making clinical trials safer, smarter, and faster.

General Summary

This position is responsible for managing the reception area and incoming calls on a daily basis. The primary goal is to create a positive and efficient interaction with customers, vendors and visitors who interact with Advarra.

Principal Duties & Responsibilities

• Work with to accurately direct incoming calls, monitor door cameras for all offices, and communicate with team members to address visitors, etc.
• Communicate with guests in a professional, friendly, hospitable manner
• Keep reception area clean and welcoming for guests
• Maintain security by following established procedures
• Generate electronic communication and other documents as requested
• Maintain electronic files, agreements, logs, databases and/or other related records
• Provide assistance with scanning documents as needed
• Order and manage office and cafe supplies, helping other offices as needed
• Process incoming and outgoing mail and shipments
• Assist on site Office Manager, other offices or departments with tasks and projects as needed
• Other duties as assigned

Job Requirements

Education

• High School Diploma or GED

Experience

• Minimum 1 year customer service experience
• 2 years general office experience

Knowledge, Skills, Abilities

• Must be detail-oriented and possess problem solving skills
• Ability to communicate effectively verbally and in writing
• Effective written communication skills, including ability to summarize complex discussions
• Excellent interpersonal skills to work effectively with others and provide high levels of customer service
• Ability to follow instructions and work independently as required; plan, organize, schedule and complete work within deadlines
• Ability to manage conflicting demands and priorities
• Ability to adapt to changes in office technology, equipment, and/or processes
• Demonstrated consistency and dependability in attendance, quantity and quality of work
• Flexibility with changing priorities
• Intermediate computer skills required, including experience with Microsoft Office products
• Excellent phone etiquette
• Excellent verbal and written communication skills
• Ability to follow instructions or work independently as required; planning, organizing, scheduling and completing work within deadlines
• Excellent interpersonal skills to work effectively with others and provide high levels of customer service
• Ability to operate standard office equipment and adapt to changes in office technology, equipment and/or processes
• Ability to manage conflicting demands and priorities
• Demonstrate consistency and dependability in attendance, quantity and quality of work

Physical and Mental Requirements

• Sit or stand for extended periods of time at stationary workstation
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• This position requires regular oral/written interaction with clients, team members and management
• Infrequent traveling may be required within the United States

#mogul

EEO Statement
Advarra provides equal employment opportunity to all individuals regardless of their race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status, citizenship, genetic information or any other status or characteristic covered by federal, state or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
EEO/M/F/Disabled/Vets

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)