Senior Director of Client Engagement

Senior Director of Client Engagement  

Role Summary  

Our client is looking for a Senior Director of Client Engagement to oversee the company’s overall client experience. The candidate will be responsible for team management and ensuring the strategic approach to client accounts.   

Key Results Areas  

• Provides strategic leadership for the company’s team of account directors and managers  

• Serves as a coach and strategic mentor, enabling professional development and ensuring team happiness  

• Hires and trains a high-performing team, enabling our organization to scale  

• Works closely with the sales team to define client and scope expectations and overall account growth goals  

• Participates in the sales process, including client presentations, proposal support, and more  

• Supports overall process definition for client operations, including onboarding, ongoing support, and sales opportunities 

• Works closely with the leaders of the company’s practice groups (agency/marketing, consulting, and support) to continuously improve the overall client experience  

• Owns client retention and satisfaction, representing the voice of the client at the management level while keeping the team apprised of client work status and overall team health  

• Partners with the production team to identify new opportunities for both client and project process improvement  

• Serves as a strategic advisor and client escalation point of contact within the organization  

Skills & Qualifications  

• 8 years of experience in the consulting/agency space  

• Experience managing and mentoring high-performing teams  

• Strong communicator with excellent written, presentation, and verbal communication skills  

• Demonstrated skills in account management and sales  

• Strong understanding of how design and technology can be used to achieve business objectives  

Benefits 

• Work remotely or in the office – your choice 

• Excellent benefits package that includes medical, dental, vision, 401K, phone, and gym stipends 

• PTO is available when you start 

• Yogi-level flexible schedule 

• Free subscription to the premium Calm app 

• Annual training budget dedicated to your professional development 

• Company hosted events and committees to join 

Advatix®, Inc. is one of the world’s leading providers of eCommerce Supply Chain and Logistics Consulting Services and Solutions that enables its clients to transform their operations for speed, service, and cost of fulfillment and delivery of goods and services. We are committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.