Consumer Access Specialist

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Days

Location: 4200 Sun 'n Lake Boulevard Sebring, FL 33872

The community you’ll be caring for: AdventHealth Sebring

• Faith Based & Mission driven Facility
• Largest Employer in the County
• Surrounded by beautiful Lakes, Golf Courses and Florida’s oldest State Park
• Close knit community with a home town family feel
• 2 hours to just about any beach on either Coast
• Local arts scene from museums and theaters to festivals and galleries
• Local restaurants with the authentic taste of Florida
• Near 100 clear, freshwater lakes. Ideal for swimming, boating and fishing
• Beautiful agriculture and farmland
• Sebring is known for motorsports and home to the famous Sebring International Raceway
• Nature and hiking trails

The role you’ll contribute:

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed.

The value you’ll bring to the team:

• Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs. Arranges relief coverage during extended time away from assigned registration area
• Corrects demographic, insurance, or authorization related errors and pre-bill edits
• Registers patients for all services (i.e. emergency room, outpatient, inpatient, observation, same day surgery, outpatient in a bed, etc.) and achieves the department specific goal for accuracy
• Responsible for registering patients by obtaining critical demographic elements from patients (e.g., name, date of birth, etc.)
• Contacts insurance companies by phone, fax, online portal, and other resources to obtain and verify insurance eligibility and benefits and determine extent of coverage within established timeframe before scheduled appointments and during or after care for unscheduled patients

The expertise and experiences you’ll need to succeed:

• High School Grad or Equiv and 1 years experience