Human Resources Senior Specialist

**Description** **All the benefits and perks you need for you and your family:** Benefits from Day One Paid Days Off from Day One Career Development Whole Person Wellbeing Resources Mental Health Resources and Support **Our promise to you:** Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **Schedule:** Full Time **Shift** : Monday - Friday **Location:** _Remote ( Must be local to Central Florida area )_ **The role you’ll contribute:** With a focus on data integrity, productivity, and customer service, the Senior HR Specialist is an individual contributor who performs a wide variety of functions within HR with a moderate level of guidance and direction, focusing on workforce management transactions and Human Capital Management (HCM) system maintenance. This individual is responsible for processing transactions while working closely with HR Business Partners and managers to ensure compliance with federal, local, and state regulations. This position also works closely with other members of the Shared Services team to ensure data changes are completely accurately and in a way to prevent negative impact to system functionality. In addition, this position serves as an escalation path to analyze and resolve more complex problems. The Senior Specialist works on special projects as assigned by the HR Administration Supervisor and Manager. **The value you’ll bring to the team:** Serve as a model to other team members by supporting and demonstrating the Team Excellence Guidelines and customer service expectations in daily work practice Execute work prioritization and accuracy measures to ensure data changes and customer experience meets service and operational level agreements Serve as primary support for call and case escalations from Employee Contact Center to research and resolve as needed Provide escalation assistance and coverage by working a rotating schedule during the standard HRSS operating hours Research complex and non-routine issues escalated through calls and cases to determine action for resolution Serve as point of contact for facility re-organization requests and complete the research and evaluation required to determine and execute the data changes to accurately meet the outcomes desired with minimal negative impact to end users Represent HR Admin with facility leadership and HRSS project team in acquisitions Research and obtain information needed to accurately build position structures and assignments to support physician practice acquisitions Liaise with facility HR to effectively research and complete manual hire/transfers and physician hire activities Evaluate re-organization requests and establish a plan to make position adjustments/create positions in a manner that achieves the desired outcome with minimal negative impact, communicating with requester, IT, and facility HR Research escalated issues related to position management to determine the root cause, impact on other systems/team, and corrections needed, following with making recommendations for resolution and completing changes as needed Liaise with HR Business Partners and Corporate HR to obtain the details needed to support transitions related to high-level/sensitive position changes for executives Collaborate with HR Business Partners to validate and obtain approval for out-of-process transaction requests Build relationships and collaborate with other HR SS teams to establish solutions on escalated issues Utilize critical thinking and problem solving to research and resolve escalated system and data related issues Support in the development and maintenance of HR Admin process and training documentation Participate in the evaluation of existing processes and recommendation of new approaches to drive continual improvements in the efficiency of the department and services performed Maintain appropriate documentation in employee electronic file for changes completed Maintain understanding of HR policies and procedures Maintain current knowledge of federal, state, and local employment law Document transaction and case status to properly indicate stage and method of completion Produce and maintain functional records and reports **Qualifications** **The expertise and experiences you’ll need to succeed** **:** **EDUCATION AND EXPERIENCE REQUIRED** **:** Bachelor’s degree in relevant field Three years relevant human resources experience (preferred) or customer service field Knowledge of human resource related areas of compliance, including federal, state, and local employment laws and healthcare/industry specific regulations Human Capital Management (HCM) experience, especially PeopleSoft, preferred **_EDUCATION AND EXPERIENCE PREFERRED:_** Diversified experience in human resources field or in a generalist role Two years’ experience as an HR Specialist or similar position within AHS Shared Services This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. **Category:** Human Resources **Organization:** AdventHealth Corporate **Schedule:** 1 - Day **Shift:** AdventHealth **Req ID:** 23016718 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.