Patient Account Supervisor

**Description** **Patient Account Supervisor –AdventHealth Medical Group Bone and Marrow Transplant** **All the benefits and perks you need for you and your family:** Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources **Our promise to you:** Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **Schedule:** Full-time **Shift** : Monday-Thursday, 8:00am-5:00pm, Friday 8:00am-12:30pm **Location:** 2415 N Orange Ave, Ste. 601 Orlando Ave. 32804 **The community you’ll be caring for:** More than 800 physicians, 450 advanced practice providers, and 2,600 clinical and support staff in over 40 specialties, provide patients with a broad range of medical and surgical services. AdventHealth Medical Group Central FL operates over 200 offices, providing compassionate, multidisciplinary care to more than one million patients a year. In existence since 1994, AdventHealth Medical Group Central FL has demonstrated consistent growth and stability in an ever-changing health care market. **The role you’ll contribute:** The Patient Account Supervisor is responsible for the daily workflow of the Transplant Billing functions. This position serves as a liaison between the hospital, medical practice, patients, and third-party payers for all financial matters. The position assists the Practice Leader in the daily processing of claims and troubleshooting problems. Actively participates in outstanding customer service and accepts responsibility for maintaining relationships that are equally respectable to all. **The value you’ll bring to the team:** Facilitates day-to-day workflow and operations, including recommending procedures for obtaining authorization, forms and letters required for pre-transplant, transplant, and post-transplant phases. Works with the Practice Leader to provide customer service recovery when billing related patient complaints/concerns are reported. Serves as a liaison between Rev Cycle and other AHMG Depts. Reviews all hospital and professional charges ensuring the appropriate, payer, guarantor and alternate payers are correct ensuring proper and timely claims filing. Performs crisis intervention when financial issues arise pre- and post- implant/transplant. Participates in patient advocacy, resource brokering, and information and referral services. Serves as general advocate for patients and their families throughout the pre-and post-transplant process. Participates in authorized alternatives for the program such as Letters of Agreement, Pre-Provision of Services and Foundation Philanthropy; works with Managed Care, Legal Services and The Foundation to ensure proper protocols are followed, if a denial is received. Prepares quotes for international patients and works with all AdventHealth parties to ensure that accounts are billed timely and that payments are dispersed appropriately. Pro-actively initiates quality improvement ideas/suggestions in an effort to improve the patient experience of care (including quality and satisfaction), improve the health of the populations served, and reduce the cost of clinic care. Maintains current knowledge of Medicare and Medicaid rules or any legislation affecting the transplant patients. **Qualifications** **The expertise and experiences you’ll need to succeed:** **Minimum qualifications** : High School diploma or equivalent. One or more years of experience in Consumer Access/Patient Services. Medical office billing, Registration, Finance, Collections, and Customer Service. **Preferred qualifications:** Transplantation. Three years of experience in Consumer Access/Patient Financial Services. Knowledge and use of AdventHealth mainframe and other AdventHealth resources. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. **Category:** Physician Services **Organization:** FH ORLANDO **Schedule:** 1 - Day **Shift:** AHMG Orlando **Req ID:** 23007135 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.