Patient Access Scheduling Representative, Full Time, Central Medical Clinic Honolulu

Adventist Health is more than an award-winning health system. We provide whole-person care to our communities and champion the greater good - from the operating room to the boardroom, we are driven by our unique passion to live God's love through health, wholeness and hope. From Oregon to Oahu, we have a calling to always do more. Now is your chance to apply your passion to our mission.

Central Medical Clinic is one of the best primary care clinics in Honolulu, with consistently high rankings in quality care and patient satisfaction. Similarly, Adventist Health Castle is a nationally recognized organization for its results in patient safety and experience. They are an organization dedicated to improving the health and well-being of the patients and communities it serves. With its rich history of serving O`ahu’s healthcare needs for 60 years, it is committed to continuing the legacy of CMC.

Central Medical Clinic (CMC) was established in 1949 as to care for a large population of Hawaii residents—many of them Japanese Americans— who worked for sugar plantations and received medical care in those closed systems. Families who started with the founding doctors still attend the clinic. Similarly, Adventist Health Castle was established 14 years later in 1963 to care for the growing Windward O`ahu community and save valuable time over the old Pali Road.

We're looking for someone to join our team as a Patient Access Scheduling Representative (Outpatient) who:

Facilitates patient medical and financial clearance using medical and healthcare knowledge, clinical judgment, and communication skills to assist in resolving difficulties surrounding patient access, authorization of services and coordination of scheduled programs. Applies substantial knowledge of the job and experience to complete a wide range of activities with varying difficulty. Regularly works with sensitive and confidential information, often involving the interpretation of policies and procedures to guide use.

Essential Functions:

• Coordinates and schedules patient care for all wellness programs. Facilitates communication between patient scheduling staff and all user departments, physicians, physician office staff, patient clients.
• Answers telephone inquiries regarding physician referrals and covers front desk duties when needed. Maintains patient scheduling data base.
• Collaborates with patient financial services (PFS) to ensure appropriate authorizations are obtained in accordance with PFS policy and procedure. Submits documentation for retro-authorization as appropriate, files and appeal for denial of services.
• Develops monthly Wellness newsletter, updating website and developing promotional flyers. Actively participates in training. Performs other duties as assigned by department leadership.
• Performs other job-related duties as assigned.