Operations Business Analyst

Business Operations Analyst in Operational Analytics Department

Senior Operations Analyst

Location(s):    

2300 Windy Ridge Parkway, Atlanta, GA  30339 

20 East Thomas, Phoenix, AZ 85912

877 Executive Center Drive West, St. Petersburg, FL 33702

7755 Third St. North, Oakdale, MN  55128

10 Exchange Place, Suite 1410, Jersey City, NJ 07302

12325 Port Grace Blvd, La Vista, NE 68128

Advisor Group has returned to the office in a hybrid schedule, so we are seeking candidates willing to work a split schedule between home and the office. Consideration will be given to applicants seeking 100% remote work from home.

Role Type:  Full-time               

Summary:

Advisor Group is seeking a Senior Operations Analyst to help bring data-driven clarity to client-facing operational functions.  This is the perfect opportunity for somebody who enjoys a fast-paced environment, exhibits a strong bias for action, and enjoys developing an understanding of data, using that understanding to crystalize the organization’s conception of key drivers influencing results, and leveraging information to improve performance. 

Responsibilities:

• Use analytical skills and business intelligence tools to critically assess performance and help guide the team in the crafting and developing improved approaches to operational challenges.
• Serve as a SME to internal clients and cross-department projects.
• Define and continually refine appropriate performance measures for the CCEO functions – including core outcomes, operational processes affecting results, and program performance assessments.
• Oversee development of reporting to monitor operational performance across a broad range of functions and parameters (i.e. Contact Center results / productivity, processing team efficacy, client satisfaction, etc.).
• Lead operational / demand forecasting and drive those findings into actionable programs.
• Lead analysis of actual operational performance vs. forecasts / expectations.
• Lead cross-functional teams on high priority initiatives to develop solutions and oversee implementation of those solution.
• Be able to communicate the story behind the data to leaders throughout Advisor Group.
• Leverage analytical and technical skills to develop more junior team members.

Education Requirements:

• Master's degree in Business, Marketing, Economics or a related field of study.

Basic Requirements:

• Demonstrated advanced Microsoft Excel skills.
• Proficient with BI toolsets - SQL-Based GUI tools, Power BI, PowerPivot, etc.
• Experience using SQL Server and/or Oracle data repositories.
• Knowledge of statistical analytical methods – regression models, CHAID, data mining techniques, etc. 
• Creative problem-solving skills and a strategic perspective.
• 4 – 6 years’ experience in analytic roles producing actionable intelligence from raw data.

Preferred Requirements:

• Advanced SQL coding / querying ability
• Experience modelling with Power Pivot / Power BI – Strong DAX knowledge and complex model creation
• Experience performing analysis on client-facing operational functions

At Advisor Group, we support financial professionals across the nation, the people who help everyday Americans achieve their dreams. We’re a billion-dollar business with the mentality and drive of a startup. Join us in building something special.

Advisor Group is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Advisor Group.

Advisor Group does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting.

Advisor Group only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions.