What are the responsibilities and job description for the Patient Service Representative - Quick Care position at Advocate Aurora?
- Acts as the first point of contact for patients by providing outpatient department and/or clinic reception. Greets and registers the patient, completes all necessary forms, obtains demographic and insurance information, collects co-payment, posts payments, and adds or updates basic patient account information. Performs various tasks and assists with patient care related to visit. Schedules new and follow-up patient appointments.
- Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
- Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information. Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
- Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
- Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payor requirements.
- Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
- Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
- May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.
- Prepares patient for exam and assists with exams and procedures. Obtains and records vital signs and assists in obtaining patient history, including current medications.
- Organizes and prepares exam rooms and work areas, including stocking, ordering supplies, and stocking patient education files. Maintains work area and lobby in neat and orderly manner. Assists in cleaning duties including garbage removal.
- May perform vision testing, specimen collection, and ear lavage as ordered by healthcare provider.
Scheduled Hours
Candidate will work approximately every other weekend and fill-in on various weekdays on an as needed basis.
We have two clinics in Green Bay - Howard and Ashwaubenon. Candidate will be flexible to work at either clinic.
Clinic hours of operation: Monday-Friday 9:00am - 6:30pm, Saturday 9:00am - 4:30pm and Sunday 10:00am - 3:30pm.
Licenses & Certifications
None Required.
Degrees
High School Graduate.
Required Functional Experience
No experience required
Knowledge, Skills & Abilities
Excellent customer service skills.Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.Excellent organizational skills.Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically. Ability to work in a fast paced environment with a strong attention to detail and accuracy.
Salary : $1 - $1,000,000