What are the responsibilities and job description for the Team Lead position at Advocatia?
About Advocatia:
Advocatia connects the uninsured to coverage through technology and service offerings. We are a missioned-based company helping hospitals streamline their screening and enrollment processes to help the uninsured and underinsured community gain coverage.
Team Lead:
This job may be right for you if you are passionate about helping people. Team Leads work with patients inside and outside the hospital. This includes phone calls and in-person meetings. You will also be responsible for acting as our onsite client contact and will oversee the onsite team to ensure Advocatia is addressing our contractual scope of responsibilities for the client, including being responsive to client requests and questions.
Required Qualifications:
- Passionate about assisting the uninsured and underinsured community
- 1 years of customer service experience
- Strong attention to detail
- Comfortable communicating via telephone, email and in-person
- Flexibility in a changing working environment
- Proficiency in Microsoft Office and Google G-suite
- Ability to learn a variety of new technologies
Preferred Qualifications:
- Medicaid process experience
- Healthcare experience
- Past position of leadership or leadership experience
Job Requirements and duties:
- Routine calls to patients
- Meetings with patients at hospitals and off campus
- Provide regular and random quality review of cases we are assigned by the client
- Review new placements daily and ensure we are screening timely and correctly
- Review reporting for trends and potential improvements
- Provide feedback to Advocatia’s leadership of any change in the client relationship
- Recommend changes in process to improve results/timelines of cases
- Ensure coverage for all our required hours
- Develop a sustainable relationship with community partners
Work Remotely:
- No
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Kankakee, IL: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Medicaid: 1 year (Preferred)
Work Location: One location