Summary of Job Function:
Were looking for Team Members to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests with the best experience possible. Must follow Popeyes Service Basics: smile, make eye contact, greet the guest, repeat the order, and thank the guest. Must enjoy working with people who take food seriously yet have fun preparing and serving it. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow and explore your career potential.
Essential Responsibilities:
Develop Servant Leaders
Puts the restaurant and guest first – not yourself.
Shows compassion, care and concern towards other team members and guest
Creates a great experience by serving the guest well
Holds self accountable to meet performance expectations
Loves team members and guests through behaviors, actions and decisions each day
Acts with integrity and honesty, and promote the culture of Popeyes
Maintains regular and consistent attendance and punctuality
Create Memorable Experiences
Creates a service experience so good our guest cant wait to come back to Popeyes.
Greet guests to make them feel comfortable and welcome
Take guests food orders and handle cash and credit transactions
Assist the management team in creating a great place to work and delivering memorable guest experiences
Show your passion for our food by keeping up with product knowledge
Demonstrates knowledge of the brand and menu items
Check food quality and food temperatures throughout the day to ensure the food is fresh and safe to serve
Monitors Speed of Service to ensure delivery of guest expectations
Ensures the restaurant is welcoming and clean
Prepares food for the guest
Resolves guest recovery issues
Required Knowledge, Skills and Abilities:
Committed to providing excellent guest service skills
Able to work in a fast paced environment
Able to communicate effectively with guests and team members
Maintains regular and consistent attendance and punctuality
Available to work days, evenings, weekends and holidays
Must be at least 16 years of age
Education and Experience:
Restaurant experience preferred
Physical Demands: Minimum qualifications needed to perform essential job functions
Consistently able to:
Carry products/boxes and miscellaneous weighing no more than 60 pounds
Operate register
Handle product preparation
Listen to and communicate with guests
Kneel and follow proper lifting procedures
Perform product preparation, stocking and inventory
Lift to open and close door to store and storage shed as well as cooler and freezers
Able to reach for prepared product and serving guests and training
See during all activities
Able to stand while serving guests and training
Stoop to pick up supplies and trash
Communicate with fellow team members and guests
Handle raw or uncooked products
Frequently wash hands to maintain food safety standards