Operational Quality Assurance Manager - Aethos

Who We Are:

Aethos is a leading lifestyle hospitality operator that leverages cutting-edge technology to create unparalleled experiences for conscious and purposeful travelers. Our philosophy is rooted in the belief that travel and hospitality should enhance body, mind, and soul, leaving a lasting positive impact. We strive to provide a new kind of sanctuary experience that fosters personal growth and well-being for a global community of conscious explorers. Our spaces and places are authentic and natural, and we go above and beyond to curate transformative experiences that promote healing, well-being, and self-betterment. With Aethos, you can expect a collection of incredible spaces that exemplify our commitment to providing our community with a unique and unforgettable travel experience.

Our Properties:

Aethos currently operates five properties and plans to open two more in 2024. The hotels in its portfolio include Aethos Milan, Aethos Monte Rosa (located in the Italian Alps), Aethos Saragano (in Umbria), Aethos Corsica, and Aethos Ericeira (north of Lisbon). The portfolio consists of a mix of urban and leisure destinations, all aimed at providing an exceptional guest experience. Aethos has also recently opened its first members club in Milan, marking the beginning of its global network of members clubs. Aethos aims to create a collection of properties that will serve as clusters for its members and guests to enjoy. These clusters will comprise a city destination and a countryside or seaside destination within driving distance, offering a diverse range of experiences. The first of these clusters is located in Milan and Monte Rosa, and the next cluster will be in Lisbon and Ericeira.

Overview:

As the Brand Experience Manager at Aethos.com, you will play a pivotal role in shaping and elevating the guest experience across our unique and authentic portfolio. You will be the brand ambassador, driving our commitment to authentic hospitality, sustainability, and memorable moments for our valued guests. Working closely with our General Managers and local teams, you will establish and implement processes and systems to ensure every guest's visit is nothing short of exceptional.

• Internal training as well as training by external experts
• Work-life balance utilizing flexible staffing accounts
• Young and international work environment
• Exciting development opportunities in a high growth environment, domestically and internationally
• Free Staff Food
• Use of Gym
• Family & Friends hotel rate
• Discount in F&B Aethos and retail

• Guest Experience Enhancement: Lead the charge in enhancing and continuously improving the guest experience throughout Aethos.com's distinctive properties. Develop strategies to ensure every guest enjoys a memorable stay that aligns with our company values.
• Brand Ambassador: Serve as the brand ambassador for Aethos.com, embodying our commitment to authentic hospitality and sustainability in all interactions with guests, team members, and partners.
• Process and System Development: Collaborate with General Managers and local teams to design and implement standardized processes and systems that guarantee consistent and outstanding guest experiences.
• Training and Development: Oversee training programs to empower team members at all levels with the skills and knowledge required to deliver exceptional guest service, emphasizing sustainability and memorable moments.
• Guest Feedback Analysis: Utilize guest feedback and surveys to identify areas for improvement and develop action plans to address any shortcomings. Celebrate successes and share best practices to maintain a high level of guest satisfaction.
• Sustainability Initiatives: Integrate sustainability practices into the guest experience by identifying opportunities to reduce our environmental footprint and enhance the sense of well-being for our guests.
• Innovation and Technology: Stay up-to-date with industry trends, technology, and innovations to continuously adapt and enhance the guest experience.

• (Not Required but beneficial) Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred).
• A minimum of 7 years of relevant experience in hospitality, with a proven track record of driving exceptional guest experiences.
• Strong understanding of sustainability practices and a commitment to incorporating them into the guest experience.
• Exceptional leadership and communication skills, with the ability to inspire and influence teams.
• Detail-oriented with a strategic mindset and the ability to think creatively.
• Proficient in using technology and software to support guest experience initiatives.
• Passion for authentic hospitality and creating memorable moments for guests.

If you are passionate about authentic hospitality, sustainability, and crafting unforgettable guest experiences in our unique and diverse portfolio, we invite you to join our team at Aethos.com. Please submit your resume, cover letter, and any relevant references.

Aethos.com is an equal opportunity employer committed to diversity and inclusion. We encourage applications from candidates of all backgrounds and experiences.

At Aethos.com, we believe that the guest experience should be nothing short of extraordinary. If you share our vision and are ready to make a lasting impact, we look forward to hearing from you.