Customer Service Representative

Aetrex, Inc., one of the Top 100 privately held companies in New Jersey, is looking for a talented customer service professionals to join our team. The perfect opportunity comes without a commute to the city!

An ideal candidate will have:

· Positive attitude and enjoy engaging with people. We provide product, system and soft skills training.

· Genuinely care about customer satisfaction and be a great communicator.

· Good verbal and written communication skills.

· Customer/client service experience.

· Be comfortable handling interactions over the phone, live chats, and emails.

· Familiar with Microsoft 365 Office, primarily Word, Excel, and Outlook. Comfortable learning new systems and programs.

IT IS A PLUS IF YOU HAVE EXPERIENCE WITH ANY OF THE FOLLOWING:

· Data Review/Data Accuracy

· EDI and NuORDER

· Sales Force Commerce Cloud

· Zendesk

· Internal sales experience

As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. A normal day for an Aetrex Customer Service involves:

· 100 interactions between calls, emails, and chats.

· Respond to customer requests, promptly and accurately.

· Data entry, and modifications.

· NO COLD CALLING!!!

In return for your outstanding customer service, you will get:

· Competitive compensation and outstanding benefits package.

· Comprehensive benefits package including health insurance, dental/vision coverage, 20 PTO (Paid Time Off) days each year, 401(k) with a company match, Flexible Spending Account, HRA and Short-term & Long-term disability insurance, Early Fridays year round, Volunteer Days, Onsite Gym, Weekly Yoga class, Bagel Wednesdays, Monthly catered luncheon, and team building events and more!

· A career path and a growth opportunity with a global leader in comfort and wellness footwear and foot scanning technology.

Company is an Equal Opportunity Employer.

Check out this video to see a little more about what we are about, what we believe, our peers, and some of our perks https://www.aetrex.com/careers-at-aetrex.html?lang=en_US

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Teaneck, NJ 07666: Relocate before starting work (Required)

Work Location: In person