Operations Specialist

• Affairs Afloat Balloons is looking for a team player that loves to make people smile and help them create a fabulous event. Our mission is to bring JOY to the community and have fun doing it.

Job details

Balloon Specialist/Joy Creator

Job type

• Full-time

Shift and schedule

• Weekends as needed.
• Holidays

Location

8912 White Settlement Rd, Fort Worth TX 76108

• Job Description

JOB TITLE: Balloon Specialist
REPORTS TO: Business Owner
SALARY OR HOURLY: Hourly
LOCATION: Retail
DEPARTMENT: Production
DATE: February 2024

PURPOSE:
To bring joy, exemplify and ensures strong customer service in all areas of the job. We strive to create the absolute best balloon arrangements and designs so that we reach the heart of every single person touched by our work. To provide a superior product that exceeds the customers’ expectations. Working knowledge of the department functions, as well as balloon designs, the balloon decor and event space, and maintains professionalism. Balloon Specialists are primarily responsible for keeping and maintaining an adequate inventory, have knowledge of company processes, customer service and maintains accurate order details.

DUTIES AND RESPONSIBILITIES:

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
• Assists customers by making product suggestions.
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom and one-on-one customer interaction.
• Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer concerns and reports to company owner as needed.
• Takes special orders from customers by telephone or in person.
• Orders balloons, helium tanks, related merchandise, accessories and supplies. Ensures product design and selection. Monitors and responds to special occasion merchandising requirements, sales trends, ad or seasonal promotions, and customer feedback.
• Adheres to daily operation, monitors production process following company procedures and profitability.
• Upgrades designs, makes bows, inflates balloons and prepares bouquets and décor sculptures.
• Ability to follow and maintain department standards and requirements such as balloon upgrades and arrangements.
• Assist designers and sales employees in completing their tasks.
• Specific knowledge of duties performed by all department employees.
• Understands opening and closing procedures.
• Working knowledge of company policies and guidelines as outlined in the AAB/Mirus3 Employee Handbook.
• Responsible for insuring proper code dating for all products within the department are being enforced.
• Prepares sales and inventory reports. Physical inventory taken every 4 weeks.
• Implements correct product preparation techniques. Uses and operates related equipment such as drill press, hand truck, scissors, knives, safety cutters, chopper, wire, hot glue guns, spray paint, heat sealing machines and helium tanks.
• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking and rotating product. Adheres to product temperature and storage guidelines and follows proper packaging techniques. Properly conditions and handles all indoor and outdoor balloons.
• Processes administrative paperwork and maintains accurate department records.
• Controls shrink and cost.
• Complies with all workplace safety rules and regulations. Ensures proper pricing and signage.
• Ensures safety, cleanliness and sanitation of work area, cooler, equipment and display area, including code date compliance as required.

• Implements emergency procedures in the event of equipment and computer software malfunctions.
• Operates computer software and electronic ordering devices to order product.
• Attends and participates in sales meetings. Communicates sales goals, department performance and sales opportunities to department employees to ensure positive results.
• Complies with and ensures compliance with company grooming standards and dress code.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties.

SKILLS AND PHYSICAL REQUIREMENTS:
Requires strong communication and interpersonal skills and the ability to maintain professional demeanor in regards to customers and co-workers.

• Requires basic knowledge of perishability and seasonality of products, proper product conditioning and handling, and safety and sanitation procedures.
• Requires a good understanding of overall Company practices and balloon both latex and foil policies and procedures.
• Ability to frequently reach, lift and maneuver objects of varying dimensions and weights up to approximately 50 lbs. Bends, stoops and reaches frequently. Pushes and pulls fully loaded hand trucks and balloon bases both inside bases and outside bases. Performs repetitious arm movement to prepare, package and display products.
• Manual dexterity and good eye-hand coordination are necessary. Ability to stand for long periods of time.
• Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic mathematics and weights and measures. Must have knowledge of product variety, standards, sanitation, and labeling.
• Operates telephone, drill press, hand truck, knives, scissors, safety cutters, balloon neck cutter, chopper, wire, staples, hot glue gun, spray paint, balloon heat sealing machines and helium tanks. Utilizes cleaning supplies and equipment. Requires handling of latex products and climbing ladders.
• Operates computer software and electronic ordering devices to order product.
• May be required to work nights, weekends and holidays. Scheduled hours will vary. Good attendance is required.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.

WORK ENVIRONMENT
Generally works in a temperature controlled office environment. Frequent exposure to refrigerated conditions and items at or around 35° and outside in the heat on some occasions for summer outdoor setups..

• Delivery travel, good driving record , may be required.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 35 – 40 per week

Schedule:

• 8 hour shift

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $15 - $16