Client Success Manager

As a Client Success Manager, you will work with our existing key account merchants to set the strategic direction of their programs, build internal advocacy and understanding of the Affirm platform, and implement initiatives that will expand usage of Affirm within their retail channels. The Client Success Manager position is a high-profile, customer-facing role requiring outstanding relationship management and program management skills.

This person will report to the Director of Customer Success.

What you'll do

• Handle a portfolio of enterprise merchant accounts to develop strategic, long-term business relationships
• Deliver a proactive customer strategy to drive merchant adoption, satisfaction, and revenue growth
• Promote marketing and optimization strategies with our merchant partners
• Understand merchant value drivers, and report out on return on investment based on those drivers
• Monitor customer health to track usage and overall customer satisfaction
• Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for our merchants

What we look for

• Bachelor’s degree with 7 years of customer-facing experience in a high-tech environment
• Excellent enterprise customer relationship management skills with the ability to lead complex enterprise accounts
• Strong written and verbal communication skills
• Experience in leading cross-functional projects with a high attention to detail
• Ability to build productive internal and external relationships and influence towards outcomes
• Strong analytical abilities
• Experience working with big-box retailers required 
• Knowledge of retail and e-commerce preferred

Location - Remote U.S.

Please note that visa sponsorship is not available for this position.

#LI-Remote