Operations Analyst II

Job Summary

Performs operational analysis related to budgeting, staffing, expenses, and forecasting to support informed decision-making; makes recommendations for new and revised business policies, procedures, and practices; handles staffing, capacity, and space planning for administrative business areas

Principal Duties & Responsibilities

• Coordinates administrative and logistical details associates with the day-to-day operations of the business unit; Assists management in gathering, interpreting and comparing benchmarking data to the company’s operations; performs statistical analysis

• Develops and documents standards for the use, control, updating and maintenance of databases; develops appropriate analytical models and reports to support informed decision-making; performs research and provides insight and recommendations

• Acts as a liaison between the department and/or divisions; provide recommendations for new and revised business policies, procedures, and practices; collects, organizes, analyzes, and prepares reports for management; develops staffing model scenarios for administrative business areas

• Handles staffing, capacity, and space planning for administrative business areas; provides relevant subject matter expertise; performs analysis related to budgeting, expenses, and forecasting

• Conducts data modeling and analysis; develops and maintains databases; assists department management with the preparation of departmental budgets

• Assists with building department performance, planning future divisional goals and organizational structure, incorporating quality and productivity improvements

• Develops and modifies staffing, planning, forecasting, budgeting and reporting processes as needed; leads special projects and the development of executive level presentations
• Synthesizes reports and information to provide clear and specific insight and recommendations; ensures appropriate measures and reports are defined and implemented to assess and/or initiative performance

• Performs other duties as required

Education & Experience Required

• Bachelor’s Degree in Business management, business administration, organizational behavior, or a related field
• 2-4 years of work related experience

Or an equivalent combination of education and experience

Education & Experience Preferred

• A minimum of 2 years of projects management/facilitation skills in a multifunctional environment

Job Knowledge & Skills

• 
  Experience and proficiency using Microsoft Office software, including basic experience using Access and Word; and intermediate experience using Excel and PowerPoint

• Experience in using Tableau Dashboard Software preferred

• Experience using Minitab, SPSS, or Excel Toolpak

• Knowledge and skill performing statistical analysis

• Knowledge and skill in business case preparation and business requirement definition

• Knowledge and skill performing cost benefit analysis; data trend analysis and interpretation; performance analysis and forecasting; and process modeling, analysis and documentation

Competencies

• Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
• Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
• Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities
• Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages
• Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial
• Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals
• Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds