Case Manager Supervisor

Description

Salary Range - $55,000 - $60,000 a year

Principal Duties and Responsibilities:

Under the general supervision of the Director of Social Service, Case Manager Supervisors are expected to perform the following principal duties and responsibilities.

Clinical Services and Program Deliverables:

• Active participant in the guidance, support, development, and intervention of assigned caseworkers.
• Create caseloads and related duties. Review intake packet assigned to CM to complete.
• Actively participates in improving processes, procedures, policies, and assists in ensuring case manager’s compliance.
• Review intakes to ensure compliance of documents or timely processing of all required forms and processes.
• Ensure that the client's initial social service assessment is completed within 48 hours of their arrival.
• Ensure case managers obtain information including but not limited to medical, assessment referrals psychological, and social factors contributing to the situation. And that the staff is evaluating the resident's capabilities.
• Regularly inspects case records to evaluate the completeness and quality of independent living plans.
• Review appropriate referrals are generated and received by the residents as a result of incidents that occur onsite related to Substance Use, Mental Health, or Medical in nature.
• Participate in resident’s case conference and perform incident report follow-ups, as directed.
• Educate personnel on the various clinical services, recreational activities, and AAPCI programs that are offered, as well as community resources.
• Support caseworkers by providing additional resources for professional development and client services.
• May be required to complete supervisory review notes when reviewing case files.
• May be required to conduct initial assessments, biopsychosocial assessments, and ILPs.
• Required to carry a caseload as directed.

Assists in Directing and Supervising Personnel:

• Ensures caseworker’s compliance with the agency's time and attendance policy; recommends disciplinary action to supervisor for those out of policy.
• Assists the Social Services Director in staff performance management, including completion of performance reviews and counseling or disciplinary memos.
• Conducts staff supervision in accordance with program and division policy.
• Ensures that caseworkers have attended required in-service training and schedules employees to attend both in-service training and training provided by vendors.

Supervision and Professional Development:

• Required to meet with Director of Social Services and/or Program Director for regular schedule supervisions to improve department goals and objectives.
• Attend all training issued by DHS and AAPCI to improve the delivery of services.
• Attend external training as scheduled by the Director of Social Services or Program Director.
• Participate and assist with facilitating social service meetings as directed.
• Other development training as assigned.

Qualifications

Minimal Qualifications:

Degree Requirement:

• Bachelor’s Degree Required in a relevant field (Psychology, Sociology, Education, Counseling, Substance Use, Mental Health Counselor, Social Worker, Coaching, Leadership, etc.)
• At least one 1 plus years at least of full-time experience in a case management-related position.
• Experience with supervising a team of two (2) six (6) members- Required

Essential (Physical) Job Requirements:

• Must be able to remain in a stationary position 60% of the time.
• The person in this position needs to move about inside the shelter facility to access office machinery, file cabinets, training materials, etc.
• Constantly operates a computer, phone, and printer.
• Must be able to lift up to 5-10lbs.

Other Qualifications:

• Experience working with the NYC Department of Homeless Services and DHS CARES system is preferred.
• Ability to work collaboratively with the Program Director, Director of Social Services, social service team, and operations to deliver impactful service for shelter residents
• Strong verbal and interpersonal communication skills with a focus on providing excellent client services
• Demonstrated ability to interact effectively and collaboratively with a diverse community of residents, program staff, and external partners
• Strong time management skills and organization skills.
• High attention to detail.

Equal Employment Opportunity

AAPCI is an equal employment opportunity employer and understands that embracing our differences makes us a stronger, better agency. We appreciate the importance of having a workforce that reflects the various communities in which we work, and we strive to create an inclusive environment where diverse employees want to work and where they can flourish professionally. In furtherance of our culture, all qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

AAPCI is subject to, and in compliance with, the New York City Order of the Commissioner of Health and Mental Hygiene to Require COVID-19 Vaccination for City Employees and Certain City Contractors. AAPCI will consider requests for reasonable accommodations consistent with applicable law and the New York City Order of the Commissioner of Health and Mental Hygiene to Require COVID-19 Vaccination for City Employees and Certain City Contractors.