Administrative Assistant / Intake Coordinator

Join Our Admin Team!

We are currently growing and we need to expand our Admin Team! We are looking to fill a full-time Administrative Assistant position. Hours are 9am to 5pm, Monday through Friday.

Here at Agape, we pride ourselves on giving excellent customer service to clients and independent counselors, alike, and that wouldn’t be possible without our fantastic Admin Team!

Agape’s administrative team handles billing and the client intake process. They are the new client’s first encounter with Agape and we want that experience to be warm, caring, and friendly. Our goal is to give each client the individual attention they need and help to match them with the counselor that fits best for them. In addition, the admin team takes care of billing, posting insurance claims, and updating client accounts.

We are looking for awesome people who have a servant’s heart and friendly demeanor. Some of our admin team has joined us while working toward a degree in counseling, and have gone on to become full time counselors with us. We love investing in people who are passionate about our mission. Above all, we are looking for people with a positive attitude, eager to learn, and a great fit with our other team members.

Applicant requirements:

• An understanding of and experience with the mental health field

• Comfortable answering phones

• Sensitivity when speaking with clients about mental health needs

• Knowledge and understanding of HIPAA regulations

• Excellent organization, writing & communication skills

• Proficiency with computers and technology

• Experience in customer service

• A warm and friendly demeanor

• Passion for helping others

• Ability to integrate and work well within our current awesome team!

Responsibilities of an Administrative Assistant include:

• Answering phones / returning voice mails
• Submitting insurance claims
• Follow up calls with insurances, as needed
• Checking clients in at front desk when they arrive for sessions
• Providing outstanding customer service to clients
• Conducting warm and compassionate first contact with new clients
• Gathering initial info from new clients in order to connect them with our counselors
• Helping to match new clients with counselors
• Answering questions and concerns related to billing
• Entering data into the billing software system
• Completing credit card transactions
• Checking insurance benefits
• Complying with HIPAA regulations
• Working well within an awesome team of administrative personnel

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What experience, special skills, or training do you have that would make you a great fit for this position?
• Please tell us about your faith / beliefs.
• Have you previously been trained in HIPAA regulations? If yes, when and where?
• What interested you in applying to work with this company?
• What else should we know about you, as a person and as a potential admin assistant for this company?
• What kind of experience do you have in the mental health field?

Work Location: One location