Operations Technician III

OPERATIONS TECHNICIAN III

As an Operations Technician III, you’ll be part of our skilled clerical team within the Operations Department. Your role involves providing logistical and technical support for Agency activities, staffing the public counter, and handling incoming calls. You’ll also assist with our Governing Board, Advisory Council, Executive Director, and Assistant Director. Exceptional time-management, multitasking, and critical thinking skills are essential.

General knowledge, skills, and abilities

• Understanding of the normal aging process and the common needs/concerns of older adults, people with disabilities, and their caregivers
• Familiarity with the Older Americans Act and Title 22 of the California Code of Regulations
• Ability to communicate effectively and professionally in person, electronically, and/or by telephone
• Excellent organizational and time management skills
• Ability to identify concerns, assess, and problem solve with the general public, stakeholders, fellow employees, and volunteers, to ensure a satisfactory resolution of requests for service

• Computer skills to maintain and report data, work with web-based systems, use Microsoft Office 365 (Windows, WORD, Outlook, and PowerPoint), use Microsoft Teams, and work in Adobe Acrobat and DocuSign
• Ability to perform, organize, and prioritize work independently in the accomplishment of a wide variety of duties
• Ability to work as a member of a team to assure project completion within defined timelines
• Ability to establish and maintain working relationships with individuals from diverse backgrounds
• Ability to work on-site, to telecommute, to work in the field, and, on occasion at night or on weekends for special events or off-site training and conferences that also may require travel that includes overnight, out-of-town lodging
• Ability to operate with a high level of discretion and strictly adhere to confidential information policies and procedures
• Ability to be flexible and resilient in the face of competing demands and changing deadlines

Job specific knowledge, skills, and abilities

• Ability to learn new skills quickly
• Ability to proficiently prepare and edit professional correspondence
• Ability to prepare agendas, make meeting arrangements, and take and distribute minutes and agendas according to legal requirements and other deadlines
• Ability to maintain office supplies inventory
• Ability to provide administrative support for the recruitment, orientation, scheduling, and recognition of volunteers

Additional requirements

• Required to successfully pass a background check which includes fingerprinting
• Required to be a Mandated Reporter
• Required to maintain the licensure/certification required of the position for the duration of employment with the Agency
• Required to have, if driving on behalf of the Agency, a valid California Drive License, have regular access to a passenger vehicle, and to maintain proof of current automobile insurance
• Required to have access to a smartphone during work hours if working away from the office

Employment Qualifications

• Either: Possession of a 2-year degree from a college, university, or technical school (preferred)
• Or: At least 3 years of directly related and increasingly responsible clerical, secretarial, of administrative support experience with extensive public contact or with public programs that serve the needs of a diverse population including older adults and/or people with disabilities and their caregivers that would demonstrate ability to discharge the duties of the position effectively and compassionately.
• License/Certification: Bilingual and biliterate preferred, but not required.
• Alliance of Information and Referral Services (AIRS) Certification may be required after hire.

Physical demands

While performing the duties of this job, the employee is regularly required to sit, stand, walk, twist, and stoop; use hands and arms to grasp and reach; to talk and hear. The employee must occasionally lift and/or move up to 50 pounds (NIOSH application). Required vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

FULL-TIME/PART-TIME: Full-Time and/or Part-Time 

STARTING SALARY: Hourly Range: $28.20 - $36.81

POSITION: OPERATIONS TECHNICIAN III 

CLOSE DATE: 7/5/2024 

EXEMPT/NON-EXEMPT: Non-Exempt 

OPEN DATE: 6/20/2024