What are the responsibilities and job description for the DevOps Engineering Manager position at Agero?
About Agero:
Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.
ABOUT THE ROLE:
The DevOps Engineering Manager leads the activities of the Senior DevOps Engineers. The DevOps Engineering Manager is responsible for the overall health and efficiency of the DevOps team. The DevOps manager oversees the governance and operational excellence across the engineering squads.
KEY OUTCOMES:
- Define processes for the DevOps program and align to best practice standards
- Handle multiple competing priorities in a fast-paced environment
- Attract, develop, and retain a highly talented team
- Conduct a thorough evaluation of our DevOps posture, identify gaps, and set priorities to create and execute scalable solutions
- Plan for and manage operational resilience for network and application while minimizing the effect on the business
- Develop and extend DevOps tooling and automation efforts across all applications and accounts
- Assist Director/VP of DevOps in the design and architecture of DevOps systems and controls
- Supervise the governance of DevOps responsibilities that impact other engineering squads
- Support security compliance activities including external audits, regulatory compliance
- projects, and overall information security reviews
- Maintain operational excellence while managing platform costs
- Provide technical mentorship to your team as we balance between building sustainable, high-impact projects and shipping them quickly
- Work with your product development and platform engineering to build a roadmap based upon key business metrics.
- Explaining complex technical concepts to designers, product managers, and engineers
REQUIREMENTS:
- 2 years of DevOps management or engineering management
- 3 years of DevOps or Software Development experience
- 5 years of experience working with AWS architecture
- 2 years of experience running Terraform
- 5 years supporting production environments
- Strong background in GIT, bash scripting, YAML, SQL
- Strong knowledge of Agile methodologies (Scrum, Kanban)
- A proactive, kind and collaborative mindset
- Ability to work in a fast paced environment and rapidly develop proficiency in new skills
- Proven experience in team building, collaboration, coaching and mentoring
NICE TO HAVES:
- 2 years of software development experience in ROR
- Experience leading DevOps teams in a geographically dispersed environment
- Experience using Datadog, New Relic or other monitoring tools
Hiring In:
- United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN and VA
- Canada: Province of Ontario
D, E & I Mission & Culture at Agero:
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients' relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other's differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
To review Agero's privacy policy click the link: https://www.agero.com/privacy.
Salary : $118,000 - $149,000
