Customer Service Admin Specialist

To protect the health and safety of our employees, contractors, customers and communities, employees in the U.S. and Puerto Rico are required to be fully vaccinated against COVID-19, unless an approved exemption has been granted for a medical reason, sincerely held religious belief, or an employee is otherwise exempt under applicable law.

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Agilent trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics.

• Initiates, manages, and reports out on credit and rebilling activities for CSD, VPD, and LAR/IDO orders.
• Monitors processes and the effectiveness of business controls and recommends improvements.
• Ensures proper control, recording and classification of transactions.
• Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries.
• Interfaces with sales support, customer service, credit and collections, tax team, accounts receivable and any other internal departments or customers to reconcile accounts.
• Evaluates customer service assignments and determines actions required
• Customer service tasks involve analysis and new/customized approaches
• Solves complex administrative problems requiring breadth/depth of customer service knowledge

• Requires higher education or specialized training/certification, or equivalent combination of education and experience.
• Typically minimum of 2 years relevant experience for entry to this level.
• Requires extensive knowledge and skills to complete specialized tasks to include experience and familiarity with acceptance and processing of CSD, Genomics, or Instrument orders.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact 1-262-754-5030.

For more information about equal employment opportunity protections, please see all of our notices for EEO below.