Field Service Technician

Overview:

Field Service Technicians are responsible for traveling to distributor, dealer and customer locations to resolve customer issues. Must be able to work unsupervised in remote locations for some overnight periods as necessary.

Responsibilities:

• Utilize blueprints, wiring diagrams and manufacturer's installation manuals to complete assigned projects
• Inspect and test components of natural gas, propane, and electrical systems to include tanks, regulators, and injectors
• Removal, installation, and modification of Natural Gas and Propane fuel systems
• Work safely with high pressure systems in excess of 3600psi
• Mobile field diagnostic and repair work on natural gas and propane fuel systems
• Evaluate repairs needed and make practical decisions on the best repair strategy
• Lead field repair team on campaigns
• Serve as the point of contact when on site. Evaluate situation and resolve best avenue to proceed as well as keeping the customers informed of progress and status of the repairs.
• Provide outstanding customer service and technical support of products
• Communicate and get along with customers, sales and other service counterparts in a positive, courteous and professional manner to earn long-term partnerships
• Develop a thorough understanding of Agility’s products
• Complete required contact and service reports in a timely fashion including, call reports, performance reports along with product analysis and expense reports
• Maintain current working knowledge of local and national codes where applicable
• Collect Voice of Customer data whenever possible to help improve products/processes
• Ability for 20% travel
• Assist with kit assembly as vital

Skills and qualifications

• SAE automotive certification or equivalent technical training
• ~ 3-5 years of meaningful work experience, preferably in natural gas or transportation applications
• Ability to work independently and collaboratively, be a self-starter
• Ability to communicate professionally both verbally, and in writing to staff, vendors, and customers.
• Excellent time management and organizational skills to maximize effectiveness
• Good problem solver
• Computer skills to include Word, PowerPoint, Excel, and Outlook
• Must have previous experience/ability to read and understand engineering drawings
• Must have previous experience/ ability to read and understand electrical schematics
• Strong electrical background is a plus
• Must have a valid driver license, clean criminal background/driving record.
• Must be able to obtain CNG inspector certification within 6 months of hire date

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock or flammable mixtures.
• The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee frequently is required to stand. The employee is occasionally required to sit; use hands to reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Specific smell ability is required; recognize the smell of various fuels.

Disclaimer:

The above statements are intended to indicate the general nature and level of work performed by employees within this position. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job.

Hexagon Agility is an equal opportunity and affirmative action employer and ensures that all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, disability or veteran status.