Homecare Practice Manager

Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.

Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers!

WHO YOU'LL WORK WITH (AND WHAT THEY HAVE TO SAY)

The Homecare Practice Manager in collaboration with other members of Homecare leadership will educate and provide guidance to clinical staff to ensure quality and service expectations.

HOW YOU’LL MAKE A DIFFERENCE IN THIS ROLE (ESSENTIAL FUNCTIONS)

The Homecare Practice Manager is responsible for all aspects of care delivery within their team to ensure quality, compliance, efficiency, consistency and continuity of care. The role is responsible for investigating and responding to patient events/concerns, auditing for quality, compliance, timeliness and consistent practices, and fostering and growing facility relationships.

• Ensuring Quality and Consistency of Home Hospice Services
  • Conduct audits, supervisory visits, and collaborate with others to ensure clinical staff provide quality, consistent, and efficient hospice services while maintaining regulatory compliance and practicing within the scope of their discipline.
  • Assist in communicating expectations and accountability for established standards, adherence to clinical policies, procedures, and compliance with state and federal regulations.
  • Facilitate bi-weekly (minimum) interdisciplinary team meetings to promote effective review of the patient plan of care.
  • Responsible for follow up on all Homecare events entered in Agrace’s Incident Management System. Establish corrective action plans in collaboration with stakeholders. Participate in investigations related to patient incidents as required.
  • Foster and grow facility relationships and respond to facility concerns/opportunities in collaboration with Access team.
• Quality and Service
  • Assist in leading of continuous improvement efforts for all homecare clinical operations.
  • Collaborate with Quality and Clinical Education teams to create a culture of quality. Drive quality improvement and Quality Assurance Performance Improvement (QAPI) measures.
  • Participate in QAPI meetings, workgroups and initiatives.
  • Proactively work with Team Managers to address patient/family/partner concerns.
  • Analyze satisfaction survey data and collaborate with stakeholders to develop, implement, and audit action plans to address key drivers of patient, family, and partner satisfaction.
• Financial Performance
  • Monitor team financial performance, specifically about medication utilization and concurrent services. Facilitate ongoing follow up with the interdisciplinary team to ensure interventions remain appropriate with the patient’s plan of care.
• Management of Staff and Employee Engagement
  • Develop and direct engagement plans to ensure high levels of team engagement in collaboration with team managers and engagement.
• Other Duties
  • Participate in internal work groups, meetings and committees relative to position responsibilities.

The above are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Bachelor’s degree with clinical background, required; Master’s preferred, or equivalent experience
• Current, unrestricted Wisconsin RN license or SW license
• Hospice and Palliative Care certification within one year of employment
• 5 - 7 years clinical leadership and/or a healthcare administrative role, required; hospice environment, preferred
• Five years progressively responsible supervisory experience
• Valid driver’s license, auto insurance, and access to a reliable vehicle

• Knowledge of and experience with health care delivery systems, policies, accreditation standards, laws, regulations and reimbursement practices required; hospice-specific knowledge and experience, preferred
• Experience conceiving, designing, developing, executing and maintaining project plans and administrative policies and procedures for compliance with regulations
• Ability to review, collect, summarize and analyze complex data
• Ability to communicate financial/business/technical/clinical information to all levels within and outside the organization, including group presentation skills
• Experience in project management, strategic planning and execution, budgeting, and controlling costs
• Intermediate Microsoft Office Suite skills
• Ability to work effectively and cooperatively with others
• Experience using electronic health record software
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property
• Ability to use proper body mechanics and standard precautions
• Ability to be flexible in time and task to meet organizational needs

Don’t meet these qualifications as written? We would still love to talk about roles at Agrace: Click Here

At Agrace we are strengthened by the diverse experiences, cultures and traditions of our staff, patients, and clients.

Together, we pursue a vision of equity—in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.

We foster a culture of belonging and inclusion that celebrates people’s uniqueness and leads to meaningful, empathetic connections.

Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.