Service Performance Specialist

Description

General Purpose:

The Service Performance Specialist is responsible for assisting with training and development needs in order for the Service Department to serve customers more efficiently. The Service Performance Specialist reports to the Service Strategy Manager. This position can work from any of our locations in Iowa and Nebraska including: 

• Clarinda, IA
• Creston, IA
• Hamburg, IA
• Lawton, IA
• LeMars, IA
• Lenox, IA
• Leon, IA
• Macedonia, IA
• Massena, IA
• Missouri Valley, IA
• Onawa, IA
• Pacific Junction, IA
• Paullina, IA
• Pender, NE
• Red Oak, IA
• Sioux Center, IA
• Winterset, IA

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Cultivate positive interactions and relationships with service personnel, managers, and executives to evaluate service performance and results.
• Identify, communicate, and execute continuous process improvements in Service Departments to ensure internal and external customer satisfaction.
• Assist in helping to identify technical training needs or gaps by communicating with location personnel .
• Serve as subject matter expert on service processes, procedures, and expectations.
• Ensure consistent processes and procedures are being followed and identify opportunities for improvement to ensure technician efficiency to provide best-in-class service to our customers.
• Conduct New Hire Orientation for all service personnel to ensure all technicians have the knowledge, tools, and resources necessary to be successful in their position.
• Performs other duties as required and necessary.

Supervisory duties:

• None.

Qualifications

Knowledge, Skills, and Abilities:

• Ability to consistently promote, support, work, and act in a manner in support of AVE-PLP, LLC.
• Passion for developing high performing teams.
• 4 years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred.
• Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment.
• Experience operating vehicles, tools, and equipment for training purposes.
• Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred .
• Experience working cooperatively in a team environment.
• Experience communicating effectively verbally and in writing.

Education:

• Associates degree is required.
• Bachelors degree is preferred.

Experience:

• One or more years of experience in Service and Parts department operations is preferred.
• An equivalent combination of education and experience may be substituted on a year for year basis.

Additional Requirements/Licenses/Certifications:

• Must have reliable transportation.
• Must have a valid drivers license.
• Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in a professional office environment.
• Personal Protective Equipment (PPE) as required by the work location.
• Occasional exposure to risk of electrical shock.
• Occasional exposure to moving mechanical parts; fumes or airborne particles and vibration.
• The noise level in the work environment is usually moderate.
• Work may involve long hours and overtime during holidays, weekends, and evenings.

Physical Activities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is largely a sedentary role; however, some filing is required; it would require the ability to reach for and lift files, open filing cabinets and bend or stand on a stool, as necessary.
• Ability to stand, sit, walk, walk on unpaved terrain, talk, reach with arms and hands, have good manual dexterity, use hands and fingers to operate a computer and telephone keyboard, handle or feel, hear alarms/telephones/normal speaking voice.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• Moderate physical activity required by moving and positioning objects up to 50 pounds occasionally and/or up to 20 pounds frequently.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

EEO

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is an Equal Opportunity Employer and does not discriminate against any person in any condition of employment based on race, color, creed, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, or veteran status.

AgriVision Equipment Group is one of the top John Deere Dealerships in the United States. We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do.

With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we are 17 locations strong supporting southwest and southcentral Iowa, northwest Missouri, and southeast Nebraska.

We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. There's a lot we can train with the right individual who is willing to work hard, make customers our #1 priority, and who is committed to integrity, results, servant leadership, innovation, and commitment.

No matter the location, or the role, every AgriVision Equipment employee shares one purpose: To care for customers linked to the land by walking with them to build a better tomorrow. Our purpose motivates us day-in, day-out: to see and lead far into the future.

January 2022, PrairieLand Partners, Inc entered a joint venture with AgriVision Equipment Group with the future needs and expectations of our customers and employees top of mind. 

By joining forces, we combine the resources of two innovative organizations with complementary cultures, goals, and a shared vision for the future.

Both AgriVision Equipment and PrairieLand Partners will continue to operate under their current brands and customers will continue to work with the same people at their local dealerships. This joint venture is designed to deliver the same great experience plus more opportunities for success both for our customers and our employees.

If that sounds like something you would like to be a part of, apply today.