Service Manager

Who We Are:

AgriVision Equipment Group and PrairieLand Partners (AVE PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers. Our purpose is to lead agriculture in rural America.

We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do. With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. We live out our Guiding Principles of Integrity, Servant Leadership, Courageous Innovation, and Performance.

We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. We can train the right individual who is willing to work hard and make customers their #1 priority.

Look Forward. Adapt Often. Lead Always.

General Purpose:

Service Advisors motivate and inspire their team to go above and beyond to exceed customer expectations while maximizing profitable service labor sales.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Act as the primary customer contact for the locations Service Department
• Develop, communicate, enforce and monitor effective Service Department processes to ensure internal and external customer satisfaction
• Participate and lead specific accountability areas regarding annual Service Department goals and budget in alignment with overall company financial and operational objectives
• Assist in coordinating customer clinics, field days, and related promotional events
• Submit all service warranty and Product Improvement Program (PIP) claims within the required timeframe to receive maximum credit
• Schedule and assign jobs and work areas to employees according to their skills and knowledge
• Review work orders for completeness and accuracy prior to customer billing
• Ensure all departmental tools, equipment, and vehicles are in good working order
• Supervise and participate in staffing and employee development activities

Supervisory Duties:

• Directly manages service employees.

Knowledge, Skills, and Abilities:

• Ability to use standard desktop load applications such as MS Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills

Education:

• High School Diploma and/or equivalent experience (minimum); Associates or bachelors preferred

Experience:

• 3 years of experience in Service Department operations and management (minimum)

Additional Requirements/Licenses/Certifications:

• Must have reliable transportation.
• Must have a valid driver’s license.
• Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.
• Ability to work extended hours and weekends.

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Travel to customer locations, meetings, warehouses, and other store locations on a regular basis is necessary.
• Occasional outdoor work in extreme weather conditions (hot/cold); walking on uneven terrain; occasional exposure to insects.
• Occasional exposure to moving mechanical parts; fumes or airborne particles and vibration.
• Noise level in the work environment is moderate.
• Personal Protective Equipment (PPE) required including cold weather gear, eye protection, gloves, and provided uniform.
• A clean and safety-conscientious work environment is required.
• Work may involve long hours and overtime during holidays, weekends, and evenings.
• May be required to rotate on-call responsibilities.

Physical Activities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand, sit, walk, walk on unpaved terrain, talk, reach with arms and hands, have good manual dexterity, use hands and fingers to operate a computer and telephone keyboard, handle or feel, hear alarms/telephones/normal speaking voice.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• Moderate physical activity required by moving and positioning objects up to 50 pounds occasionally and/or up to 20 pounds frequently.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is an Equal Opportunity Employer and does not discriminate against any person in any condition of employment based on race, color, creed, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, or veteran status.