What are the responsibilities and job description for the Manager, Account Coordinators position at AHEAD?
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Manager will provide direction and mentorship to our team of Account
Coordinators, who work directly with our customer base, executing on behalf of them to make sure their
programs run flawlessly.
Our Manager of Account Coordinators must have a very strong understanding of how AHEAD functions
operationally and be able to work with people across AHEAD. This position requires excellent written and
verbal communication skills and the person must be comfortable communicating above and below them
on the org chart inside and outside of AHEAD.
You will be tightly aligned with Business Development, Customer Success, Integration Center and
Marketing to make sure our customers experience is consistent across the life of our partnership.
\n- Define and oversee the order management process
- Set and maintain quality levels related to order management
- Document process as needed
- Plan and monitor program and project execution
- Measure and manage the teams ability to successfully drive engineering requests
- Measure and manage the teams ability to successfully address changes to customers’ Bills of Material
- Manage communication cross-departmentally to ensure goals and tasks are aligned
- Create and manage the ongoing training structure for the team
- Travel to customers, prospects, partner events, trainings, trade shows, QBRs, and other face to face meetings as needed
- Managing critical end of quarter revenue recognition expectations with our customers
- Collect and analyze data. Make recommendations to the team and leadership on where we can improve efficiency.
- Always be looking for our next star hire. You’ll be interviewing and selecting new hires as the team grows.
- With scalability in mind, set and execute clear, measurable standards and processes for the team
- Contribute to the ongoing company planning process
- Proven leadership ability to influence, develop and empower team to reach objectives
- Ability to build rapport with and maintain solid customer relationships
- Strong analytical skills; ability to collect, analyze, and summarize data and trends
- Excellent communication skills including written, verbal and face-to-face
- Experience in strategic planning and execution
- Experience with G Suite and other tools for data analysis
- Ability to travel up to 5% of the time
- 6 years of related experience
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
We understand that you have a life outside of work. That’s why we offer paid time off, paid company holidays, and a great benefits program including maternity/paternity leave and much more!
