Program Coordinator

AHRC NYC is one of the largest providers of services for children and adults with developmental disabilities in New York City. Our mission is to advocate for people who are neurodiverse to lead full and equitable lives.

Come join the company recognized by Forbes as a Best Midsize Employer in America two years in a row, generosity guides us as we honor our legacy and continuously grow through a culture of curiosity, creativity and optimism.

AHRC NYC contracts supported employment programs with businesses throughout the county. The Program Coordinator will be responsible for assisting in the day-to-day program operations in New York City and ensuring that the highest level of quality customer service is provided to our contract partner. This is a part-time position where you can truly make a difference and live your passion every day.

Responsibilities Overview:

• Day-to-day supervision of the supported employment program, program participants, including scheduling, timesheets, communication with staff, and general troubleshooting
• Provide a high level of dedicated customer service to assigned contracts and maintain positive working relationships with the goal of expanding existing contracts.
• Serve as a liaison between contract customer and AHRC NYC, to problem-solve and implement action steps when issues arise.
• Be the “face” of AHRC NYC at the worksite, representing the agency to all stakeholders.
• Discover new opportunities for potential partnerships.
• Develop and present training materials for contract customers and program participants.
• Coach and instruct staff as needed.
• Reinforce site standards as determined by each contract customer.
• Provide on-site support to program employees and fill in for employee support staff when necessary.

Qualifications:

· Must be highly motivated and have the ability to take charge

· Excellent verbal and written communication skill

· Two years of customer service & project coordination experience

· Experience working with people who are neurodivergent/have intellectual-developmental disabilities is a plus

· Some HR and/or training experience is a plus

· Some experience in Special Education is a plus

· Compassion, curiosity, creativity and optimism required

· Position is 75% on-site, 25% remote

Job Type: Part-time

Pay: $22.00 - $25.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Day shift
• Self-determined schedule
• Weekend availability

Application Question(s):

• Do you have two years of customer service & project coordination experience?
• Do you have some HR and/or training experience?
• Do you have any experience in Special Education? If so, please provide details?
• Do you have experience working with people who are neuro-diverse/have intellectual and developmental disabilities? please provide details.

Work Location: One location

Salary : $22 - $25