What are the responsibilities and job description for the Home Care Staffing Coordinator position at AIDECAST?
We are looking to recruit a Service Coordinator with experience working in a Home Care agency office to work at our Forest Hills, NY office.
Currently, we are in need of a Haitian Creole/ English speaking coordinator.
If hired, you will be responsible for the following tasks, but not limited to;
- Scheduling and assigning available Home Health Aides to provide care to clients in need of assistance
- Updating client calendars as you assign aides to open visits
- Notifying clients and/or family members once an aide is assigned for a visit
- Verifying attendance to ensuring aides assigned to visits arrive to client's homes and punch in/out for their visit
- Assist with completing pre-billing on a weekly basis
- Assist aides with payroll inquiries in person or via phone as needed
- Assist clients with service related inquiries
- Answer incoming calls in a professional and calm manner
- Resolve service related issues as needed
- Build professional relationships with aides to establish a solid understanding of aides availability to work for hourly and live-in assignments
- Place and answer hundreds of calls daily/ weekly as needed
- Work closely with Staffing Coordinators to cover all open assignments throughout the day, ensuring all clients have aides assigned on a daily basis
- Fax communications to insurance providers with client updates related to changes in services/ schedule, incidents, and hospitalizations
- Work closely with our HR department to communicate with aides for compliance related issues
- Provide high levels of customer service to all clients and their family members
- Submit daily logs reflecting performance on a daily basis
- Other tasks as needed
Knowledge of Intake or processing timesheets and pre-billing a huge plus!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Health insurance
- Paid time off
Experience level:
- 1 year
Schedule:
- Monday to Friday
COVID-19 considerations:
We provide a safe and well cleaned office setting with sufficient space for social distancing and encourage staff to wear masks when entering commonly used areas.
Application Question(s):
- Are you fully vaccinated against COVID-19?
Experience:
- Staffing Coordinator: 1 year (Preferred)
- Home care: 1 year (Preferred)
Language:
- Haitian Creole (Preferred)
Work Location: One location
Salary : $20 - $25