Complex Claims Director

Who we are: American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks, and provide for retirement security. Get to know the business: General Insurance (GI) is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment. About the role The Complex Claims Director will ensure high quality claim handling in the Healthcare Professional Liability (“HPL”) Claims Department of General Insurance. This challenging role involves negotiating, analyzing, and resolving complex medical malpractice and GL claims at primary and excess levels. The role is also responsible for determining the scope and extent of available coverage and reporting complex coverage issues when conflicts are conceivable. The analyst will investigate losses, orchestrate defense strategies for healthcare provider insureds, conduct independent assessments as to exposures and develop/implement effective litigation and action plans, including opportunities for contribution. The candidate will also be required to participate in mediations, attend trials and occasionally conduct outside claim audits. The role requires clear and concise communications and recommendations with internal and external stakeholders, including Claims senior management, underwriters, insureds, and brokers. The analyst will employ best claims handling practices, including thorough file documentation of exposure evaluations and resolution strategy. Key Responsibilities: • Report potential challenges anticipated in a given claim early and often to management. The role will require significant coordination with Claims management and senior management. • Obtain appropriate authority to independently negotiate multi-million dollar claims with premier plaintiffs’ counsel nationwide. Utilize ADR when necessary. • Effectively strategize and coordinate litigation budgets with counsel, insureds and third-party vendors. Establish clear ground rules with defense and coverage counsel to maintain budget and work product expectations. • Some travel will be required. What we’re looking for: · 5 years of medical malpractice / professional liability complex claims experience. · Strong written and verbal communication skills along with strong negotiation, litigation management and interpersonal skills. · Excellent organizational and computer skills combined with the ability and flexibility to work in a dynamic, challenging and fast-paced environment. · Exposure to multiple other insurance lines and complex claims is helpful. · Must be willing and able to travel. · Law Degree (J.D.) or equivalent preferred. A look at our benefits At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community. We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. We are an Equal Opportunity Employer American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis. We consider qualified applicants with criminal histories, consistent with applicable law. In order to work from or visit an AIG office, and in accordance with the terms and conditions of AIG’s COVID-19 vaccination policy, individuals hired into this position will be required to attest that they have been fully vaccinated and agree to have their vaccination status and proof of vaccination confidentially stored by AIG. Exemptions may be considered on a case-by-case basis in accordance with applicable law. Functional Area: CL - Claims Estimated Travel Percentage (%): Up to 25% Relocation Provided: No AIG Claims, Inc.