What are the responsibilities and job description for the Front Desk Supervisor Hampton Inn Full-time position at Aileron Management?
The Hampton Inn Milwaukee/Brookfield is looking for a full-time, Front Desk Supervisor to join their dynamic team. We offer competitive pay and benefits.
Do you love greeting guests with a smile and providing excellent customer service? How would you like to get discounts on Hilton brand hotel rooms and restaurants?
Discover a new career at the Hampton Inn Milwaukee/Brookfield. Our hotel is located next to Goerke's Corners Park and ride lot used by Badger Bus, the Milwaukee County Transit System, and others offering bus service to Milwaukee and Waukesha areas.
About Us
The Hampton Inn Milwaukee/Brookfield is managed by Aileron Management. We've built a vibrant culture where associates feel empowered and fulfilled, ready to enrich others and be enriched. When you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today!
The Job
The Front Desk Supervisor is dedicated to supervising the front desk staff and providing guests with excellent customer service.
Job Duties Include:
- Hire, train, and supervise front desk staff.
- Schedule front desk staff according to business demands.
- Greet and interact with guests in a warm, friendly and professional manner.
- Use computer system to make reservations, check-in and check-out hotel guests, and process payments.
- Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.
Required Skills & Experience
- Must be 18 years of age or older.
- Strong verbal and written communication skills.
- Strong computer skills.
- Hotel experience required.
- Supervisory experience preferred.
Benefits
- Comprehensive benefits package including: Medical, Rx, Dental, Vision, Flexible Spending/Dependent Care Account, Short-term Disability coverage
- Life and AD&D Insurance and Long-term Disability
- 401(k) Retirement Plan with company match
- Up to 10 days of paid Vacation per year
- Up to 5 days of paid Sick time per year
- 7 paid Holidays per year
- Hilton employee Team Member Travel Program including up to 30 room nights per year from $35-$75 per night and 50% off at hotel operated restaurants
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Salary : $17 - $18
