Tier 1 Technical Support

Position: Tier 1 Technical Support

Location: Lone Tree, CO

AimHire is currently searching for a Device Support Specialist to join an international, mission-driven medical device company in the Lone Tree area! This organization changes lives by providing world-leading medical devices to recipients across the globe. They have a need for a Tier 1 Technical Supportto join their team. If you provide exceptional customer service experience, please apply below!

This is a Direct Hire Position, paying up to $21.45 an hour.

Responsibilities:

• Provide world class experience to our implant recipients or an individual on behalf of a recipient by providing responsive and complete service through telephone interactions
• Anticipating customer’s product and service needs, as well as handle and document complaints regarding external equipment and customer concerns
• Possess in‐depth product knowledge including wireless components, remote assistants, made for iPhone, Android, and smart apps
• Utilize product knowledge to address customer inquiries and provide troubleshooting guidance or advice with external equipment issues
• Ensure proper customer registration, documentation, and order processing is completed in a timely manner

Requirements:

• Bachelor's Degree or Equivalent Work Experience
• 1-2 years prior customer service experience
• Positive phone demeanor and proven ability to interact effectively with customers
• Technical skills and understanding in order to assist recipients with troubleshooting products

This is an exciting position with a mission-driven organization! This position is paying up to $21.45 per hour, depending on experience.

Why Work with AimHire:

• We work with many different clients in many different industries and may be able to consider you for multiple roles at one time!
• No fee to you!
• Voted one of the best staffing agencies in Denver!

AimHire is an Equal Opportunity/Affirmative Action Employer.

Keywords: technical support, tier 1, tier I, customer service, call center, administrative assistant, medical, administrative associate

Job Type: Full-time

Pay: Up to $21.45 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Ability to Relocate:

• Lone Tree, CO: Relocate before starting work (Required)

Work Location: In person