Client Service Analyst
Job Posting for Client Service Analyst at AIMS, Inc.
Are you someone who enjoys troubleshooting and solving problems in a fast-paced (i.e. non-boring) environment? Ready to swap the rigid corporate vibe for a relaxed team that feels like a close-knit circle of friends and family? Seeking a collaborator who dives into the work alongside you rather than just aiming to be your superior?
If you have answered yes to any of the above, AIMS may just be what you have been looking for!
JOB DESCRIPTION
Our Client Service Analysts undertake various tasks, including offering online support to clients, aiding project managers in database builds, writing fix tickets to ensure program accuracy and effectiveness, and collaborating with coworkers to resolve customer support cases.
JOB DUTIES
As a Client Service Analyst, your job duties may include:
- Providing support to our clients, ensuring their effective and efficient use of our software
- Escalating unresolved cases as necessary and collaborating with our software development team when needed
- Managing projects to meet milestones
- Training clients how to use our software
QUALIFICATIONS
We are looking for a highly skilled candidate with these qualifications:
- Commitment to excellent customer service
- Comfort in a fast-paced team environment
- Self-starter with desire for constant learning
- Problem solving ability
- Effective project management skills
- Strong computer skills in Microsoft Outlook, Excel, Word, etc.
- Bookkeeping / accounting or training experience
- Passion for new technologies and attention to detail
- Experience with Microsoft SQL such as querying and database management is a plus
ABOUT US
For over 50 years, AIMS, Inc. has been a family-owned company specializing in accounting software for wholesale petroleum distributors. Our clients supply gasoline & diesel to convenience stores and anywhere else that fuel is used (e.g. agriculture, construction, trucking, etc.) AIMS is well-known for excellent service and maintains a long-standing reputation for quality in the petroleum industry.
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