Resident specialist

Job Description

You will work at our luxurious, Ravel and Royale Community. Ravel and Royale at Strathmore Square is located in North Bethesda, a lively haven for both nature and the arts, surrounded by the beauty of Rock Creek Park.

Check them out here : www.ravelandroyale.com

A bit more about what you’ll do

• Provide admin support to leasing staff
• Handling the entire Move-In process.
• Assisting with making appointments and follow-up calls for leasing staff.
• Respond to and manage resident complaints and / or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
• Monitors resident retention.
• Assist residents with any need
• Help residents pay their rent online
• Complete move-in and move-out inspections
• Register cars to park on-site
• Register pets for existing residents
• Assist with parcel pending (package deliveries)
• Enter in service requests for residents
• Answer questions regarding service requests
• Assisting with Notice to Vacates and gather information for move-outs
• Send communication to residents
• Coordinate and plan resident functions
• Responds to and manages resident complaints and / or service issues
• Contact residents about policy violations

Qualifications

• Strong administration skills and superb attention to detail
• Ability to thrive in a Fast Paced environment
• Strong customer service / Retail / Hospitality / Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• A reliable mode of transportation.
• Ability to work a flexible schedule including evenings and weekends.
• Ability to read, write, and speak English.

Additional Information

• Expected base pay rate of $17.00 to $23.00 an hour 35 New Lease commissions. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Base salary plus Bonuses.
• Opportunity for extended time-off with benefits during slower parts of the year.
• Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
• Short and long-term disability paid by the company.
• 401(K) and Employee Stock Purchase Plans.
• Paid Vacation, 9 Paid Holidays, Wellness Bonus Days, and Paid Sick Time.
• Tuition Assistance Program.
• Commuter Benefits and Pet-Insurance.
• Up to 100% Reimbursement on Professional Certification / Licensing for Job Related Curriculums.
• Discounted Rent at AIR communities (certain exclusions apply, and an application is required).
• Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
• Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
• 15 hours of paid time annually to give-back to your community.
• Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.

Candidates extended an offer will be required to undergo a four-panel drug screening that excludes marijuana testing.

Last updated : 2024-05-02