General Office

About us

Air Plus HVAC is a small business in North Hollywood, CA. We are professional, agile and customer-centric.

As a General Office Employee, you will play a vital role in ensuring the smooth operation of the office and providing exceptional customer service. Your primary responsibilities will include answering calls, booking service calls, managing accounts receivable, and assisting with the hiring process.

Responsibilities:
- Answer incoming calls promptly and professionally, addressing customer inquiries, scheduling service calls, and providing information about products and services.
- Maintain a thorough understanding of company offerings, pricing, and policies to effectively communicate with customers and address their needs.
- Book service calls accurately and efficiently, ensuring that customer information, appointment details, and technician availability are properly recorded.
- Follow up with customers to request payment for open balances, providing friendly reminders and resolving any payment issues or concerns.
- Maintain accurate records of customer interactions, including call logs, service requests, and payment transactions.
- Assist with the hiring process by reviewing resumes, screening candidates, and scheduling interviews with potential employees.
- Conduct initial phone screenings with candidates to assess their qualifications, experience, and suitability for the position.
- Coordinate interview schedules, ensuring that candidates are properly informed and prepared for their interviews.
- Collaborate with team members to evaluate candidates and provide input on hiring decisions.
- Assist with other general office tasks as needed, such as filing, data entry, and maintaining office supplies.

Requirements:
- High school diploma or equivalent; additional education or training in office administration is a plus.
- Proven experience in a customer service or administrative role, preferably in an office setting.
- Excellent phone etiquette and communication skills, with the ability to provide exceptional customer service over the phone.
- Strong organizational skills and attention to detail to accurately schedule appointments and manage customer accounts.
- Proficiency in basic computer applications, such as Microsoft Office Suite and email software.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong problem-solving skills and the ability to handle customer inquiries and concerns with professionalism and empathy.
- Familiarity with hiring processes and the ability to review resumes and schedule interviews is preferred.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Positive attitude, strong work ethic, and a willingness to contribute to the overall success of the office.

Note: This job description is intended to provide a general overview of the responsibilities and requirements of a General Office Employee. Duties and responsibilities may vary depending on the specific needs of the company.

Job Type: Full-time

Pay: $19.43 - $23.39 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• North Hollywood, CA 91605: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 4 years (Required)

Work Location: In person

Salary : $19 - $23