What are the responsibilities and job description for the Dispatcher position at AireServ?
We are looking for highly motivated, friendly and outgoing Dispatcher to join our Aire Serv Family in North West Houston and the Katy area! Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair with more than 200 locations throughout the United States and Canada. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!
As a Customer Service Representative & Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
- Receive incoming calls in professional and courteous manner
- Scheduling appointments
- Assigning daily work/calls to other team members
- Perform marketing and sales functions to sell additional work and earn business
- Complete work orders, return customer calls, and respond to customer complaints
- Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
- Perform other duties as needed which may include cross-training in related positions
Job Requirements:
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive Attitude and customer service oriented
- Team player who can work independently
- General computer knowledge, including Microsoft Office
- Typing skills a plus
- 1 year of recent dispatching experience
Benefits
- Insurance (Medical, Dental, Vision, and Life)
- Time off (Vacation and Sick-time)
- 7 Paid Holiday per year