Maintenance Support Assistant

At the Allegheny County Airport Authority, it is our vision to reflect and serve the community, inspire the industry, and advance the region’s role as a world leader. We look for talented people who are uniquely qualified to serve our mission of becoming a global aviation leader, driving innovation, regional growth, and prosperity.

Under direct supervision of the Manager, Airline Services, provides administrative support to Airlines Services. Serves as the ADP timekeeper and training coordinator for the department.

At the ACAA we all have a role in the ambitious transformation of becoming a smarter airport that will enhance the passenger experience and deliver on our mission of being a global aviation leader. Here is how the Maintenance Support Assistant role will help:

• Provide administrative support to the Airline Services section of the Maintenance Department.
• Create, updates, and closes out on work orders using the JD Edwards system.
• Create preventative maintenance work orders – daily, weekly, and monthly.
• Maintain and inputs information into the ADP Timekeeping System.
• Compose, types, and prints letters, memos, reports, schedules, correspondence, office documents, spreadsheets, and statistical materials.
• Conduct research, compile, and type statistical reports.
• Read and route incoming mail.
• Receive all incoming calls from the Airline Services section during the course of normal office hours.
• Organize and maintain file system, and files correspondence and other records.
• Coordinate and arrange meetings, reserves and prepares facilities.
• Act as the training Coordinator for Airline Services.
• Act as the departmental security liaison.
• Monitor benefit time used and work schedules for personnel.
• Coordinate activities with other Maintenance sections as necessary.
• Assist with the biennial physical inventory.
• Perform other related tasks as assigned or required.

The successful candidate in the Maintenance Support Assistant role will exhibit the following knowledge, skills, and abilities:

• Proficient in Microsoft Office applications including Word, Excel, Power Point.
• Considerable knowledge of general office practices and techniques.
• Ability to communicate effectively both orally and in writing.
• Ability to maintain confidentiality
• Must have professional appearance and phone presence

Our culture is innovative and customer centric. We are a learning and performance culture where how we accomplish our priorities is equally important as what we accomplish. The successful candidate in the Maintenance Support Assistant role will exhibit the following key competencies:

• Communication - Proactively conveys a clear, convincing, and timely message; Communicates effectively using two-way communication through strong verbal, written, and listening skills
• Strategic Thinking - Thinks “big picture”; Forward thinking and adept at seeing future outcomes and results; Commits to a course of action to accomplish individual, team and organizational goals
• Team Builder - Recognizes the value of teamwork and being an effective contributor to the team that drives desired results
• Customer Centricity - Aware of customer needs and the prioritization of our customers both internal and external; Makes decisions with customer in mind; Builds strong customer relationships

The minimum requirements needed to qualify for the Maintenance Support Assistant role are:

• High School diploma or GED
• Previous experience as a Maintenance Support Assistant in a professional office setting.
• Previous customer service experience required

EEO