Flooring Specialist

AIS Installations is a family-owned company providing Commercial, Residential and new construction flooring services. We are a family-oriented, creative collective, proud of its diverse team. If you’re committed to quality service, team accomplishment and an innovative environment, this is the place for you. The company offers a full range of benefits, including health benefits, paid vacation.

The primary responsibility of the Flooring Specialist is to facilitate field installations. In this position the incumbent will be making sure all installation quality expectations are met, assuring timely completion of installs, and prompt customer service. The Flooring Specialist will work directly with the Corporate Office to provide assistance to ensure expectations are met for all field operations. Responsible for the daily operations, overall quality control, and expense management of their territory within AIS Installations. The position requires travel within the region and schedule coordination with team members inside AIS Installations.

Responsibilities and Duties

· Manage installation process, capacity, compliance, and regulatory standards for every installation crew in territory.

• Monitor efficiency of service by auditing calls, complaints, time to install data, busted jobs, recruitment of subcontractors
• Resolve personnel and performance problems by analyzing data; investigating issues; identifying solutions; recommending action.
• Monitor the hiring, onboarding, and service requests of installers.

Required Skills and Qualifications

· Minimum 3 years flooring experience

· Thorough knowledge of all flooring installations (tile, carpet, wood, laminate, LVP)

· Ability to communicate effectively across multiple audiences (e.g., peer teams, management, business partners, clients)

· Time management and ability to multitask

· Strong interpersonal skills and problem-solving ability

· Strong verbal/written communication and presentation skills

· Proven record of excellent internal and external customer service

· Self-motivated, dedicated, and goal oriented

· Must work well under pressure in a deadline driven environment and be flexible to change with business priorities

· Proficient skills in all office software systems including Microsoft Word, Excel, Outlook

· Valid driver’s license

· Pass a background check

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Sterling Heights, MI 48312: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Construction: 3 years (Preferred)
• Flooring Installers: 3 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location