Chargeback Analyst

Job Title - Chargeback Analyst

Number of Positions - 2

Job Location - Draper, Utah

Mode - HYBRID (In office Tue-Thur)

Job Description -

This position will be a part of the Payment and Risk Operation team and will be responsible for:

• Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting dispute to processor
• Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating presentment letter to processor.
• Communicate with customers regarding documentation requests via email and phone calls
• Ensure Dispute milestones are met within time frame
• 4. Data entries related to chargeback
• Professional Experience/Background to be successful in this role:
• Has at least 2 years chargeback of payment card risk management experience
• Has at least 2 years customer service experience
• Bachelor in Finance, accounting, economics or management related fields
• Meet service level and performance requirements to deliver high quality work
• Possesses strong data analysis and investigative reporting skills
• Able to solve transaction or payment issues without complete process guidance
• Communicates clearly, and effectively with customers while investigating and resolving payment exceptions
• Has strong skills of using Excel and other software to create spreadsheets, models and reports
• Ability to make sound judgment calls
• Competencies (Attributes needed to be successful in this role):
• Embodies BILL core values
• Fast Learner/Tech Savvy
• Excellent Communicator
• Reliable Team Player
• Attention to details
• Self Starter able to think outside of the box
• Thrives in a fast pace environment
• Independent decision maker with the ability to confidently back up actions

Job Type: Contract

Salary: $22.00 - $25.00 per hour

Schedule:

• 8 hour shift

Work Location: In person

Salary : $22 - $25