Help Desk Specialist
Job Posting for Help Desk Specialist at AITC (Advanced IT Concepts)
Job Title: Help Desk Specialist
Reports to: Help Desk Manager
FLSA: Full Time Salary Exempt
Primary Work Location: For Stewart, GA
COMPANY OVERVIEW
AITC is a fast-growing, proven Information Technology Company focused on Network and Systems Engineering and Integration, Professional Services, Medical Simulation, Test and Training Systems and End-To-End Product and Technology solutions. AITC provides expert support in Information Systems Design and Cyber Security, Strategic Planning, Program and Project Management, Security Risk Assessment, and Logistics for Federal Government and Public Sector markets.
AITC is an ISO 9001:2015 certified company. All employees are required to be aware of our Quality Policy and must adhere to AITC's established ISO policies, standards, and procedures.
POSITION OVERVIEW
AITC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of email, directories, computer operating systems, desktop applications for all types of computer system, and applications developed or deployed.
RESPONSIBILITIES / DUTIES
* Serve as the first point of contact for troubleshooting hardware/software, on all types of computer systems and printer problems.
* Assist computer users with hardware and software questions and problems, fielding telephone calls and email messages from customers seeking guidance on technical problems.
* Assist customers through problem solving steps.
* Assess and troubleshoot computer support problems.
* Perform diagnostic testing on programs.
* Find problems and determine and implement solutions.
* Receive and respond to telephone calls and emails from users having problems using computer software and hardware.
* Ask questions to ascertain from computer users the nature of problems.
* Determine if problems are caused by hardware, such as modem, printer cables or telephone.
* Talk with co-workers to research problems and find solutions.
* Test software and hardware to evaluate ease of use.
* Assist in developing procedures for finding and resolving problems with computer products and services.
* Additional administrative duties as assigned.
MINIMUM REQUIREMENTS
* ITIL Foundations within 6 months.
* SECRET Clearance
* Security CE
* Must be a US citizen.
* Able to work Overtime as required.
* Must be available to travel as required
Associate Level (Experience & Education) - 1-3 years related experience / High School Diploma or GED.
Intermediate Level (Experience & Education) - 3-5 years related experience / High School Diploma or GED (Associate degree in a related field preferred).
Senior Level (Experience & Education) - 4-6 years related experience / Associate degree in a related field.
PREFERRED SKILLS/KNOWLEDGE
* Knowledgeable in Army Network Enterprise Center operations
* Experience with a DoD or Army IT environment
* Microsoft Certified Desktop Support Technician (MCDST).
* MCSA 2012 / 2016
* BMC Remedy IT Service Management 18.05 and 18.08
* Must be able to provide courteous, timely and professional treatment of all customers when a problem is reported through necessary troubleshooting, elevations, collaboration and resolution.
* One of the following:
o CND
o GICSP
PHYSICAL DEMANDS
* Predominantly indoors in a normal office environment.
* Must be able to sit, stand, walk, stoop, kneel and reach.
* Must be able to speak, write, read, and understand English.
* May require frequent computer use for several hours at a time.
* Frequently work at a fast pace with unscheduled interruptions.
* Must have visual acuity.
* Must be able to lift up to 10 pounds.
COMPENSATION
Salary and benefits will be commensurate with experience, expertise, education, and potential. We offer our employees competitive compensation and a comprehensive benefits package.
AITC provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws and offers equal opportunity for VEVRAA Protected Veterans. AITC, will not discriminate against employees and job applicants who inquire about, discuss, or disclose compensation information.
Salary.com Estimation for Help Desk Specialist in Fort Stewart, GA
$117,431 to $165,430
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the Help Desk Specialist.
Click the checkbox next to the jobs that you are interested in.
-
Auditing Skill
-
Income Estimation: $157,222 - $263,359
-
Income Estimation: $165,045 - $223,487
-
-
Failure Analysis Skill
-
Income Estimation: $162,078 - $214,943
-
Income Estimation: $165,192 - $197,943
-
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at AITC (Advanced IT Concepts)
AITC (Advanced IT Concepts)
Fort Stewart, GA
Full Time
AITC (Advanced IT Concepts)
Fort Huachuca, AZ
Full Time
AITC (Advanced IT Concepts)
Fort Stewart, GA
Full Time
AITC (Advanced IT Concepts)
Fort Novosel, AL
Full Time
Not the job you're looking for? Here are some other Help Desk Specialist jobs in the Fort Stewart, GA area that may be a better fit.
We don't have any other Help Desk Specialist jobs in the Fort Stewart, GA area right now.
Help Desk Specialist - Intermediate
AITC (Advanced IT Concepts), Fort Stewart, GA
Advanced IT Concepts (AITC), Fort Stewart, GA