Information Technology Support Specialist

The Information Technology Support Specialist is primarily responsible for:

• Installing
• Testing
• Monitoring
• Upgrading
• Troubleshooting and repairing computer systems, software, networks and peripherals in a Microsoft environment.
• The Information Technology Support Specialist manages user account information by telephone or from a remote location a HIPAA compliant organization, including:
• Rights
• Security and systems groups
• Provides technical assistance to computer system users
• Answers questions and resolves computer problems

Please note this is not a remote opportunity.

This position participates in a rotating on call schedule to support our facilities and employees that work a non-traditional work week to support 24-hour residential facilities. This position is typically on call 2 weeks per month.

• All positions at AK Child & Family may have responsibilities altered during the course of employment due to agency imperatives.

As the only Sanctuary Certified agency in Alaska we champion the Sanctuary Model, fostering safety and resilience during recovery from adversity. The Sanctuary model is a blueprint for change, which at its core, promotes safety and recovery from adversity through the active creation of a trauma-informed community. A recognition that trauma is pervasive in the experience of human beings forms the basis for the Sanctuary Model’s focus not only on the people who seek services, but equally on the people and systems who provide those services.

It is made up of a shared language, tools and 7 Commitments:

ON TO THE GOOD STUFF - BENEFITS

Health Benefits:

• Medical, Pharmacy, Dental, & Vision
• Health Savings Account or Flexible Spending Account
• Dependent Care Account
• Group Life and AD&D
• Long-Term Disability
• Employee Assistance Program

Other Benefits:

• 403(b) Retirement Plan
• Paid Time Off (PTO) - 13 hours/month in 1st year and then increases
• 2 Floating Holidays/year
• 6 Observed Holidays: double-time pay for working on the Holiday
• Bonuses: Longevity & Referral

Pay:

• $20.58 per hour
• 3% pay increase after successful completion of 6-month Intro Period.

Knowledge, Skills and Abilities:

• The Information Technology Support Specialist demonstrates the ability to understand and troubleshoot problems with computer and network hardware and software, printers, mobile devices other peripherals.
• S/he also demonstrates the ability to communicate with users of varying technical expertise offering advice, training, solutions, and guidance, to work independently and within a team on assigned projects, to prioritize and track help desk calls.
• S/he can accurately document items such as, help desk calls, software licensing, job procedures and other assigned tasks.
• Possesses a demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• General knowledge of networking, such as Active Directory, TCP/IP and DHCP is necessary.
• Expertise and ability to support users with MS Office software is required.
• A valid Alaska driver’s license and adequately insured vehicle are needed for use on the job.

Education and experience:

• Experience in supporting users, configuring, troubleshooting and repairing computer and network hardware, software and connections in a professional capacity.
• Experience in customer service and/or working with people in a supportive role.