ITSM Business Analyst
Job Posting for ITSM Business Analyst at AK Information Technologies Inc.
Job Description:
- Provide a source of connection between business needs and IT initiatives to understand organizational efforts and IT implementations and how they work to serve each other.
- Analyze and document current ITSM processes, identifying areas for improvement and developing strategies to optimize service delivery.
- Collaborate with cross-functional teams to define and implement solutions that meet business needs and align with industry best practices.
- Serve as the subject matter expert (SME) on ITSM frameworks and processes such as ITIL, Service Now, Change Management, Problem Management, and Software Onboarding.
- Develop and maintain ITSM metrics and reporting. Provide insights and recommendations to drive continuous improvement.
- Facilitate communication and collaboration between IT and business stakeholders, ensuring that ITSM initiatives are aligned with business objectives and strategies.
- Stay up to date with emerging ITSM trends and best practices and recommend innovations and improvements to enhance service delivery.
Job Type: Full-time
Pay: $70.00 - $75.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- North Chicago, IL 60064: Relocate before starting work (Required)
Work Location: In person
Salary.com Estimation for ITSM Business Analyst in North Chicago, IL
$67,939 to $87,313
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