Food Runner

COMPANY SUMMARY: The Akira Back restaurant in The Grandscape Development of The Colony, TX is modern Japanese cuisine with 5-star service. This innovative concept was created by Michelin Star award winning Chef Akira Back. The Akira Back portfolio of restaurants consists of 17 locations in 8 different countries with many more locations set to open in the next 12 months. The company is growing rapidly with opportunities for passionate team members to expand their experience and grow with the brand.

The Akira Back food runner position is responsible for assisting the kitchen, servers, and bartenders with food service, proper set-up, and maintenance of functioning spaces, as well as serving guests and keeping the side stations clean and well stocked.

This job description is a summary of duties; however, it is by no means an all-inclusive list. It is merely a broad guide to expected duties of the position.

• Be a brand advocate by providing guests with accurate information regarding our restaurant, menus, and pricing
• Anticipate guest’s needs and ensure they are met per company’s service standards
• Receives food and ensures proper presentation from the kitchen. If specific dish is to be consumed in a specific manner, communicate it thoroughly to the guest
• Delivers food to restaurant areas. Promptly delivers all orders to appropriate sections, tables, and seat numbers. Ensure that all ordered food is announced and described thoroughly to guests at their tables
• Ensure that food ordered by guests is served properly and presented to Akira Back standards
• Provide service to servers and bartenders in a timely manner
• Inform manager/server if guests have any issues when food is delivered
• Understand the food temperature danger zone
• Assist with loading/unloading of miscellaneous equipment, such as boxes, food, and beverage product
• Assist in set up, service, and break down of areas as assigned. Assist with the movement of tables / chairs through restaurant as needed and dictated by service and management direction
• Working knowledge of product identification
• Check tables, chairs, countertops for cleanliness as well as service stations
• Clean spills, debris, or broken glass according to guidelines of Company/departmental policy/procedures
• Inform management of any complaint, comments, or incidents. Respond to guest concerns/complaints and correct errors or resolve complaints with a positive attitude
• Comply with all safety and health department procedures and all state and federal liquor laws. Maintain company safety and sanitation standards
• Appear in uniform for all shifts and promotional activities at scheduled time
• Help maintain bar and table cleanliness throughout shift (if applicable). Clean all spills and waste immediately and place all trash in proper receptacles
• Inform management of any complaint, comments, or incidents
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Report any incidents of theft, vandalism, or violations
• Respond to guest concerns/complaints and correct errors or resolve complaints with a positive attitude
• Ensure nightly/weekly and opening/running/closing duties are completed
• Record and report any equipment failure and/or safety hazards to a manager immediately
• Assists and/ or completes additional tasks as assigned

IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING QUALITIES:

• Accountability
• Development
• Working relationships
• Judgment
• Quality of work
• Job skills knowledge
• Productivity
• Dependability
• Punctuality
• Adherence to Policy
• Verbal communication
• Attitude
• Appearance
• Teamwork
• Guest satisfaction

EDUCATION/REQUIREMENTS:

• High School Diploma preferred
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 21 years of age
• Texas Food Handlers Card
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards

WORKING KNOWLEDGE REQUIREMENTS:

• Minimum of one (1) year experience in hospitality working in a high-volume or upscale restaurant
• POS systems
• Restaurant operations
• Opening and closing duties
• Proper lifting techniques
• Guest relations
• Sanitation and safety
• Safe alcohol service
• Beverage presentation
• High volume operations

SKILLS:

• Basic cooking knowledge highly preferred
• Create and maintain a sense of urgency
• Must have strong problem-solving skills
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
• Ability to maintain a high level of confidentiality
• Ability to demonstrate a positive attitude always
• Ability to keep an open and objective view
• Ability to listen empathetically and be respectful always
• Ability to maintain composure and stay focused
• Ability to maintain personal integrity
• Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
• Ability to handle a fast-paced, busy, and sometimes stressful environment, and work under pressure and meet deadlines
• Consistently maintain a well-groomed appearance, posture, and hygiene
• Make-up, technique, and style should stay current and in line with current fashion standards and trends
• Move effectively and efficiently throughout the restaurant floor and bar areas
• Posture, gestures, movement, and walking should reflect the innovative fashion industry esthetics
• Outgoing personality, warm and friendly, demonstrate enthusiasm and professionalism
• Use strong judgment

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must present and maintain a professional image to further the overall theme of the venue
• Must have good positive energy to make it through the day
• Must be able to read the computer monitors
• Must be able to print legibly for guests to read
• Must be observant and quick to respond to various situations
• Must be able to move quickly through work and set the pace at venue
• Must be able to sit and/or stand for extended periods of time
• Must be dexterous and able to participate in all service aspects.
• Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary
• Must be able to push and lift up to 50 lbs.
• Ability to use hands to handle, or feel objects, tools, or controls
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
• Ability to talk, hear, taste, smell, and specific vision abilities required by the job to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
• Involves constant public contact
• Fast paced, high volume, high energy
• Hours may be part-time (less than 30 hours per week)
• Schedule could exceed 30 hours per week
• Work varied shifts to include days, nights, weekends, and holidays

US Candidates Only

Akira Back is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status, or any other characteristic protected by state or federal law.

Job Types: Full-time, Part-time

Pay: $7.25 per hour

Benefits:

• Employee discount
• Flexible schedule

Physical Setting:

• Fine dining restaurant

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental Pay:

• Tips

Experience:

• Fine Dining or high-volume Bar/Restaurant: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Work Location: One location