Akira Technologies is seeking a highly skilled UI/UX Service Now Developer to join our team for a critical project supporting the United States Army. As a key member of our team, you will be responsible for leading the design and development of user interfaces to support Army operations. This position offers a unique opportunity to contribute to national defense while working with cutting-edge technologies in a dynamic and collaborative environment.
This role is mostly remote with occasional onsite presence in the DC Metro Area.
Job Responsibilities:
- ServiceNow Platform Development: Design, develop, and customize ServiceNow platform solutions, including IT service management (ITSM), IT operations management (ITOM), and business process automation (BPA) applications, to meet Army requirements and objectives.
- Platform Configuration: Configure and maintain ServiceNow platform components, including modules, forms, workflows, and integrations, to support Army IT service delivery and operational needs.
- Custom Application Development: Develop custom applications and modules on the ServiceNow platform using JavaScript, HTML, CSS, and other relevant technologies, to address specific Army business requirements and use cases.
- Integration and Orchestration: Integrate ServiceNow platform with external systems and applications using web services, APIs, and middleware technologies, and develop orchestration workflows and automation scripts to streamline IT processes.
- Platform Administration: Perform platform administration tasks, including user management, role-based access control (RBAC), performance tuning, and system maintenance, to ensure the reliability and availability of the ServiceNow platform.
- Incident and Problem Management: Support incident and problem management processes by configuring and customizing ServiceNow ITSM modules, implementing incident workflows, and facilitating root cause analysis and resolution.
- Documentation and Training: Document ServiceNow platform configurations, customizations, and development activities, and provide training and support to end users and stakeholders on ServiceNow best practices and usage.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
- Minimum of 10 years of experience in ServiceNow platform engineering or development roles, with a strong proficiency in designing, implementing, and maintaining ServiceNow solutions.
- Expertise in ServiceNow platform architecture, components, and capabilities, including ServiceNow ITSM, ITOM, and BPA modules, and proficiency in ServiceNow scripting and development (e.g., JavaScript, Glide API).
- Hands-on experience with ServiceNow platform administration, configuration, and customization, including UI policies, business rules, workflows, and data management.
- Experience with ServiceNow integration and orchestration techniques, including REST API, SOAP web services, MID Server, and ServiceNow IntegrationHub.
- Strong understanding of IT service management (ITSM) processes and frameworks (e.g., ITIL), and familiarity with IT operations management (ITOM) and business process automation (BPA) concepts.
- Active Secret clearance or higher.
About Akira Technologies
Akira strives to meet and exceed the mission and objectives of US federal agencies. As a leading small business cloud modernization and data analytics services provider, we deliver trusted and highly differentiated solutions and technologies that serve the needs of our customers and citizens. Akira serves as a valued partner to essential government agencies across the intelligence, cyber, defense, civilian, and health markets. Every day, our employees deliver transformational outcomes, solving the most daunting challenges facing our customers.
Akira is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.