What are the responsibilities and job description for the Desktop Support Technician position at Akkodis?
Main Responsibilities:
This is for a B Shift role. The hours are Thursday-Sunday 7pm-5am
Perform a range of technical work activities at customer site to meet business and customer requirements.
Document and reports on work completed to ensure compliance with Company and Customer Procedures.?
Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
Provide customer service to internal and external customers to ensure consistent experience.
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
The Ideal Candidate
Able to follow instructions and procedures?
Proven experience in IT Desktop Service environment.
Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role?
Demonstrates an organized approach to work.
Demonstrates customer service abilities
Routine administrative skills
Good interpersonal skills, basic literacy and numeracy skills
Demonstrates awareness of health and safety at work.
Site activity:
IMAC work: build, deploy, asset management
Image management/distribution
Microsoft SCCM
Ability to resolve 5 to 8 tickets on average daily
SLA - 5 business day
About the role and skillset
Standard 8 hours a day (60 minute lunch break)
Microsoft certification is an asset
CompTia A
