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Service Manager

AKP Recruiting
Inver Grove Heights, MN Full Time
POSTED ON 4/17/2024
Service Manager
We are seeking a Service Manager to run our Heavy-Duty Truck Service Shop.
The Service Manager is a key member of our truck management team and fulfills a critical role in our operations. This position is responsible for overall accountability for managing a Service department, developing our service business, ensuring satisfied customers, and promoting our products and truck services.

Service Manager Job Duties
  • Take all necessary steps to assure customer satisfaction
  • Recruit, hire, lead, motivate and maintain the highest quality staff
  • Take an active role in company sales
  • Monitor Service Department performance with key metrics, including revenue, profitability, and efficiency
  • Assure compliance with safety goals
  • Accurately quote services
  • Manage truck work order system and service invoicing
  • Communicate policies, procedures, and branch goals to employees
  • Uphold our promise to our customers
Service Manager Skills:
  • Excellent interpersonal, leadership, and communication skills
  • Knowledgeable in Fixed Operations procedures
  • Good understanding of mechanical components and associated repair
  • Clear understanding of customer service, sales, and marketing
  • Knowledge of profit and loss statements and how to use them to manage a business unit
  • A self-starter who can observe the strengths present in a location and use those strengths to develop a positive business plan
  • Experience with 5S Lean principles
  • Previous experience as a service manager in the trucking industry
Service Manager Requirements
  • Excellent communication skills
  • Ability to manage employees and processes
  • Truck shop service management a plus
  • High School Diploma or G.E.D.
  • Must be physically able to lift and work with no restrictions
Employee Benefits
  • Competitive Wages – Be paid your worth!
  • Uniforms - fully supplied including cleaning!
  • Tool program - available
  • Tuition assistance - for educational and ongoing career growth
  • Health, dental and vision coverage - begins on the first day of the following month
  • Paid Time Off - (PTO) starts accruing day one of your full-time employment
  • Holidays - 6 Holidays and 2 Floating Holidays per year
  • 401(K) - with company matching
  • Long Term Disability - Supplied
  • Short Term Disability - Supplied
  • Life Insurance - Supplied
  • Healthiest You - Virtual Health Care paid
  • PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement
  • Pet Insurance – We care about our furry friends!
  • Employee Discounts - available on products and services
  • Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face
  • Paid Health and Well-being screening - for employees and their spouse

Salary.com Estimation for Service Manager in Inver Grove Heights, MN
$99,478 to $133,247
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