Salary Job Openings

Help Desk Support / Help Desk Specialist III: 24-00785

Akraya
Reno, NV Full Time
POSTED ON 3/24/2024

Primary Skills : Desktop Support, Mac / Windows Support, Active Directory, ServiceNow, Mobile Support,

Contact Type : W2

Duration : 15 Months

Location : Reno, NV (Onsite)

Pay Range : $20.00 - $26.00 Per Hour

NOTE : Role open to Women Back to Work candidates with a career gap

TALK to a recruiter NOW : CONTACT Balaji at 408 907 3212

Looking for a new job that will give YOU a sense of accomplishment?

JOB RESPONSIBILITIES :

  • Troubleshoot software, hardware, and network issues in person and remotely, including video conferencing and virtual support via phone / chat.
  • Log all service desk interactions in Incident Management System (e.g., ServiceNow) and ensure timely resolution or escalation.
  • Manage installations, upgrades, and maintenance of software, hardware, and peripherals, focusing on security and encryption tools.
  • Assist with access to systems and servers, support remote employees, and maintain Exchange and distribution lists.
  • Take charge of small projects, contribute to team discussions with insights on call trends, and maintain up-to-date knowledge bases and process documentation.

JOB REQUIREMENTS :

  • Proven experience with Mac OS X & Windows 7 / 10 support.
  • Strong interpersonal and communication skills, capable of interacting effectively with both technical and non-technical users.
  • Ability to work under pressure in a fast-paced environment, showcasing excellent problem-solving and troubleshooting skills..

CALL NOW : Balaji at 408 907 3212

ABOUT AKRAYA

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a 2022 Best Staffing Firm to Temp For by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work .

2 days ago

Salary.com Estimation for Help Desk Support / Help Desk Specialist III: 24-00785 in Reno, NV
$53,774 to $67,103
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