Electronic Data Submission Specialist-Retirement

Together we strive for everyone’s opportunity towards a better financial future. Together we stand up for and champion everyone’s access to opportunity. We strive for better together. We advocate for everyone and not against anyone. Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision to be America’s Retirement Company®. Are you ready to join a great company with a winning culture? Start your Voyage – Apply Now Profile Summary: ***Must Work East Coast Hours*** We are looking for someone to fill the role of Electronic Data Submission Specialist to support both set up and installations of new cases as well as provide ongoing support to our internal and external customers regarding data remittance such as contribution and demographic information from a plan or payroll vendor. The data is critical to the long term administrative success of the plan requiring high attention to detail and customer focus. Educating sponsors on the details necessary for them to submit payroll contributions and other critical administrative data to Voya. Set up new cases in the Voya payroll applications to prepare for the initial walk through with the sponsor. Profile Description: The team must set up a large number of new cases each year and educate plan sponsors on the use of our payroll tools. The team also receives a high volume of calls and email inquiries from customers who need assistance with data remittance. You will be required to communicate technical information in a clear and concise manner. This position is a good match for an individual who enjoys the challenge of educating customers and/or persuading them to use Voya's preferred automation methods. You need to be able to understand the many different systems and situations so you can efficiently answer the questions. At times, you will be dealing with very large financial transactions, so helping the customer get the data submitted correctly and quickly is critical to success. Answering calls that come in on the EDS toll free line. Handling tasks and requests from the Plan Administration and Money In teams. Review posting of transactions on Omni to ensure the expected results were attained. Taking responsibility & ownership for your role and the customers that you help. Using your experience and judgment to overcome challenges and deliver quality service to our customers. Education & Experience: Bachelor’s degree preferred or equivalent work experience 3 to 5 years in a customer service environment/financial services experience desired. Working knowledge of the retirement plan industry along with the ability to learn Voya's proprietary applications. Knowledge of Omni record keeping system is strongly preferred. You must make a commitment to the achievement of department goals, metrics and service level standards. Must be able to work independently and as part of a team. Working knowledge of the retirement plan industry along with the ability to learn Voya's proprietary applications. Candidates should possess excellent written and verbal communications skills and have excellent organizational and time-management skills. Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer Health, dental, vision and life insurance plans 401(k) Savings plan – with generous company matching contributions (up to 6%) Voya Retirement Plan – employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time — 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations We are committed to maintaining a diverse workforce. This commitment governs all decisions related to employment, including selection, development and compensation. It also includes an employee’s request for reasonable accommodation. All employees will be treated in a manner free from discrimination or harassment. Voya is committed to providing equal employment opportunities for persons with disabilities, including reasonable accommodation when needed. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please see our resources for applicants with disabilities. Misuse of Voya's name in fraud schemes