Dispatch/Communications Supervisor

Summary:

Receives incoming calls for police and security services, dispatches officers as appropriate, and monitors police radio alarms. Documents police and security service requests in an electronic records management and dispatch system. Operates National Crime Information Center (NCIC) computer, a computer aided mobile dispatch system, and an ACU 100 interoperable radio console. Along with the dispatcher duties, the Dispatch Supervisor will also be responsible for maintaining the records of the department, providing in-service training for employees on dispatch, records and campus safety related topics.

Essential Duties and Responsibilities:

• Receives calls concerning crimes, emergencies, and other requests for police assistance; monitors and responds to 911 calls from 2 University systems, as well as from campus `Blue Light` emergency telephones.
• Monitors fire and burglar alarms and alarm systems for all university buildings.
• Operates a National Crime Information Center (NCIC) computer, a computer aided mobile dispatch (CAD) system, and an ACU 100 interoperable radio console.
• Broadcasts calls to patrol officers in vicinity to investigate complaint or request when appropriate; relays instructions or questions from remote units.
• Coordinates departmental paging in the event of a campus emergency.
• Records calls broadcast and complaints received; performs data entry on computer.
• Relays radio and telephone messages between police officers and the community.
• Performs receptionist duties; responds to questions from walk-in and telephone traffic.
• Controls access to Police Department secured areas; monitors the department's Avigilon camera system.
• Performs various clerical duties including completing the electronic dispatch log and filing police reports.
• Serves as clearing house for University-wide emergency call lists.
• Assist in creating dispatch schedules
• Provide training to new dispatch hires
• Recordkeeping of forms and documents generated by officers and dispatchers
• Form creation and tracking
• Performs miscellaneous job-related duties as assigned.

Minimum Position Requirements (including certifications, licenses, etc.):

High school diploma or GED

AND

Three years of law enforcement dispatching OR

Five years of a combination of experience from the following areas:

• Dispatch
• Supervision
• Office Manager
• Records Manager
• Sales/Customer Service

Knowledge, Skills, and Abilities:

• Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment
• Knowledge of fire and burglar alarm systems reporting
• Records maintenance skills
• Proficient skill in the use of computers and ability to use NCIC and Computer Aided Dispatch software
• Clerical/Receptionist skills
• Ability to react calmly and effectively in emergency situations
• Ability to interact and communicate with people over the telephone, often in stressful situations
• Ability to effectively operate an ACU 100 interoperable radio console
• Ability to perform multiple tasks and solve problems in a technical setting
• Training techniques
• Excellent communication skills
• Basic supervisory abilities
• Leadership skills
• Good judgment
• Initiative

SALARY:

The salary for each position is based on the grade/tier in which the position is placed, and the salary within the grade/tier is based on the number of years of related experience or number of years in the hiring rank.

CLOSING DATE: Open Until Filled

Alabama A&M University is an Equal Opportunity/Affirmative Action Employer

Alabama A&M University encourages applications for employment from persons who are members of groups that have been underrepresented based on race, color, national origin, gender, age, or disability.