Salary Job Openings

Guest Relations Specialist

Alabama Getaway Vacation Rentals
Orange, AL Full Time
POSTED ON 4/6/2024

Job Overview:
We are seeking a Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, changes, and cancellations
- Provide information about amenities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Collaborate with other departments to ensure guest satisfaction

Requirements:
- Previous experience as a Guest Service Agent or in a similar customer service role is required
- Strong communication and interpersonal skills
- Proficient in using computer systems and software
- Excellent organizational skills with the ability to prioritize tasks effectively
- Knowledge of clerical procedures and office management practices
- Attention to detail and problem-solving abilities
- Ability to work independently as well as part of a team

We offer competitive pay based on experience and qualifications. This is a full-time position with opportunities for career growth within our organization. If you are passionate about providing exceptional customer service and enjoy working in a dynamic environment, we would love to hear from you.

Please note that all positions at our company are paid positions, including internships.

Job Type: Full-time

Schedule:

  • 8 hour shift

Experience:

  • Customer service: 2 years (Preferred)

Ability to Commute:

  • Orange Beach, AL 36561 (Required)

Work Location: Hybrid remote in Orange Beach, AL 36561

Salary.com Estimation for Guest Relations Specialist in Orange, AL
$28,639 to $36,752
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